Hospitality Daily Podcast
Learn to delight people, make money, and thrive each day with Josiah Mackenzie and the best in the business. Voted #1 hospitality podcast and the most-listened-to podcast in the hotel industry.
Most Popular Episodes
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Recent Episodes
July 23, 2026
Three Ways Hotels Strengthen Their Communities - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares the three layers of impact a hotel can make on its city: a gathering place, an economic engine, and a career catalyst that keeps talent home. You'll hear what she learned advocating for the neighborhood on the board of the Union Square Partnership, including the 14th Street mural painted by a couple hundred volunteers, and the city-first strategy behind the Detroit EDITION. A few more resources: If you're new t
July 22, 2026
The Guest Experience Begins Before the Hotel Opens - Christina Poon
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how she's building a great hotel guest experience before the property opens. She talks about recruiting leaders in a place where she started with zero network, hiring for attitude plus operational readiness, and designing the guest experience while the building is still under construction. You'll hear why she meets every candidate one-on-one instead of relying on CVs, plus the W Hotels chef collaboration that ...
July 21, 2026
How Vision Guides the Moves You Make - Christine Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throughout your career. You'll hear how Christina builds a property vision with owners and the team, why she compares each hotel chapter to making a movie, and how her yearly personal review helped lead her from New York to a construction site in Detroit. Listen to the first part of our series: The Unexpected Joy of a Career in Hospitality A few more re
July 20, 2026
The Unexpected Joy of a Career in Hospitality - Christina Poon
Christina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and why she's never looked back. She reflects on the power of human connection, creating lasting guest experiences, and building a career aligned with your personal values. Christina also explains why she began documenting the realities of hotel leadership on LinkedIn, offering aspiring hospitality leaders a rare behind-the-scenes look at the w
July 10, 2026
What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel more human, and why she believes an awe-inspired hotel moves guests from memorable to transformational. She also gets into the science of awe through the work of UC Berkeley's Dacher Keltner, author of Awe: The New Science of Everyday Wonder. Connect with Milou: LinkedIn Instagram
July 3, 2026
Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place. In this episode, Lily Wecker, CEO of Aethos, shares how the company approaches growth by investing in people first, choosing locations with intention, and expanding alongside the communities they serve. She explains why culture is the foundation for scaling and why staying true to your identity mat
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About the Host
Josiah Mackenzie
Host and Producer
Josiah is the founder of Hospitality Daily. Through its podcast, newsletter, and social channels, Hospitality Daily helps you stay informed and inspired each day by the most interesting people in hospitality. After getting his start in hospitality working at the front desk of a small property on the California coast, Josiah went on to hold leadership roles in technology companies serving tens of thousands of hotels around the globe with operations, revenue, and investment management before founding Hospitality Daily.