Hospitality Daily Podcast
Learn to delight people, make money, and thrive each day with Josiah Mackenzie and the best in the business. Voted #1 hospitality podcast and the most-listened-to podcast in the hotel industry.
Most Popular Episodes
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Recent Episodes
July 3, 2026
Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place. In this episode, Lily Wecker , CEO of Aethos , shares how the company approaches growth by investing in people first, choosing locations with intention, and expanding alongside the communities they serve. She explains why culture is the foundation for scaling and why staying true to your identity ma
July 2, 2026
Hospitality Marketing Should Feel Human - Lily Wecker, Aethos
Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great brands apart. In this episode, Lily Wecker , CEO of Aethos , explains how the company's human-centered philosophy shapes its marketing and communication. She shares why Aethos prioritizes people over products, how its campaigns capture the spirit of the brand rather than staged perfection, and why storytelling attracts guests who will really connect wit
July 1, 2026
The Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos
In this episode, Lily Wecker , the CEO at Aethos , shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment alone. She walks through Aethos's mix of outward-facing programming, DJ nights, live sketching, listening sessions, and inward-focused rituals like a personal-question card game played after community dinners. You'll hear why Lily believes wellbeing has to include social connection alongside sleep, food, and exercise, and why she builds both dist
![Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]](https://storage.buzzsprout.com/8gu87jtbutlnk1fk51rrz7tfzmng?.jpg "Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]")
June 30, 2026
Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]
In this special bonus episode, Josiah Mackenzie and Nazpari Aydin , Founder and Managing Director of Destination AI , introduce the State of Hotel AI survey , a study designed to reveal what's really happening with AI across the hotel industry, where it's delivering results, and where it still falls short. They discuss why an honest look at AI adoption matters, how the findings will help you benchmark your organization against your peers, and what attendees will learn from the research at this y
June 30, 2026
Why We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos
In this episode, Lily Wecker , CEO of Aethos , shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll hear why one property has no TVs in the rooms, why she tells front desk teams to observe guests instead of predicting what they want, and how a GM in Sardinia turned beach rocks into welcome-card holders. This conversation is hosted by our innovation correspondent Matthias Huettebraeuker . Also see: Human-to-Human: Rethinking Luxury Hospitality - L
June 29, 2026
Human-to-Human: Rethinking Luxury Hospitality - Lily Wecker, Aethos
In this episode, Lily Wecker , CEO of Aethos , explains why she believes the future of luxury hospitality is shifting away from status and product, and toward genuine human connection. In conversation with our innovation correspondent Matthias Huettebraeuker , she shares how Aethos is redefining luxury through community, belonging, and a human-to-human approach to service. It's a fresh perspective on how guest expectations are evolving and what hospitality leaders should be thinking about next.
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About the Host
Josiah Mackenzie
Host and Producer
Josiah is the founder of Hospitality Daily. Through its podcast, newsletter, and social channels, Hospitality Daily helps you stay informed and inspired each day by the most interesting people in hospitality. After getting his start in hospitality working at the front desk of a small property on the California coast, Josiah went on to hold leadership roles in technology companies serving tens of thousands of hotels around the globe with operations, revenue, and investment management before founding Hospitality Daily.