The Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah Mackenzie
In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen across the industry. He breaks down how top operators protected profitability despite softer-than-expected top-line performance and why operational excellence is emerging as the defining advantage heading into 2026. Josiah also explores the broader “virtuous cycle” that great operators create—connecting teams, guests, and financial performance—and invites leaders across hospitality to share the operational strategies and data stories shaping their work today.
- Read: Q3 2025 Hotel Profitability Report from HotelData.com by Actabl
- Listen: How Hotels Are Protecting Profit in 2025 (Despite a 15% Revenue Miss) - Lindsey Goedeker & Sarah McCay Tams, Actabl
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
