Like this? Get the top takeaways each day by email
Aug. 6, 2024

Announcement: Guest Experience & Relationship Building Research Series This Week

Apple Podcasts podcast player badge
Spotify podcast player badge
Apple Podcasts podcast player icon Spotify podcast player icon

This week, we're going all-in to focus on guest experience and relationship building after I've concluded a few months of research on this topic with Sojern.

Download the research report here:
Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships

 

New to Hospitality Daily? Start here.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Most Popular Episodes

Check these out:

Episode image for The Untapped Potential of Catering to Kids, Teens & Families in Hospitality - Alicia Zur-Szpiro & Saar Shai, Wanderland
The Untapped Potential of Catering to Kids, Teens & Families in Hospitality - Alicia Zur-Szpiro & Saar Shai, Wanderland
Episode image for Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie
Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie
Episode image for Start Here To Achieve Greatness - Horst Schulze
Start Here To Achieve Greatness - Horst Schulze
Episode image for Breaking The Burnout Cycle: What I've Learned About Sustainable Career Success in Hospitality - Jennifer Krapp, The Indigo Road Hospitality Group
Breaking The Burnout Cycle: What I've Learned About Sustainable Career Success in Hospitality - Jennifer Krapp, The Indigo Road Hospitality Group
Episode image for Success Secrets from Top Hospitality Leaders - Micah Solomon
Success Secrets from Top Hospitality Leaders - Micah Solomon
Episode image for AI & Hotel Tech Bets For Our People-First Approach - Dina Belon, Staypineapple Hotels
AI & Hotel Tech Bets For Our People-First Approach - Dina Belon, Staypineapple Hotels
Episode image for The Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler
The Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler
Episode image for Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)
Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)
Episode image for Engage, Don't Just Satisfy: A Blueprint for the
Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta
Episode image for Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton
Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton
Episode image for How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company
How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company
Episode image for Hotel All-Stars with Anthony Melchiorri: Hiring, Career & Leadership Lessons for You
Hotel All-Stars with Anthony Melchiorri: Hiring, Career & Leadership Lessons for You
Episode image for What's Remarkable In Hospitality Now (According To a Top Travel Columnist for Condé Nast, WSJ) - Jen Murphy
What's Remarkable In Hospitality Now (According To a Top Travel Columnist for Condé Nast, WSJ) - Jen Murphy
Episode image for The Equinox Approach: Empowering High-Performance Living through Hospitality - Chris Norton, Equinox Hotels
The Equinox Approach: Empowering High-Performance Living through Hospitality - Chris Norton, Equinox Hotels
Episode image for Redefining Luxury Hospitality - Maud Bailly, Accor
Redefining Luxury Hospitality - Maud Bailly, Accor
Episode image for What I Learned Building Airbnb Into The World's Most Valuable Hospitality Company - Chip Conley
What I Learned Building Airbnb Into The World's Most Valuable Hospitality Company - Chip Conley
Episode image for How
How "The Great Crossover" is Creating Opportunities in Hospitality Commercial Strategy Now - Kristie Goshow, KSL Resorts
Episode image for How We Re-Imagined Space to Provide Hybrid Hospitality - Frank Uffen, The Social Hub
How We Re-Imagined Space to Provide Hybrid Hospitality - Frank Uffen, The Social Hub
Episode image for What I've Learned Building A Career in Hospitality Leadership - Gilda Perez-Alvarado, Accor
What I've Learned Building A Career in Hospitality Leadership - Gilda Perez-Alvarado, Accor
Episode image for Revitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown LA
Revitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown LA
Episode image for How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
Episode image for People are the point of impact: How to create new beginnings and empower through leadership - Craig Poole, Reading Hospitality
People are the point of impact: How to create new beginnings and empower through leadership - Craig Poole, Reading Hospitality