Jan. 13, 2026
How AI Now Takes 80% of Our Front Desk Calls - Tony Roumph, Argonaut Hotel
In this episode, Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, shares a practical look at how his team balances timeless hospitality with modern operational realities. This episode includes a case study on how AI and workflow automation reduced front desk call volume by 80 percent, freeing teams to focus on the people in front of them.
Technologies Tony mentions:
Also see:
- "He Gave Me the Opportunity to Fail, and That Changed Everything" - Tony Roumph, Argonaut Hotel
- Why Mentorship Beats Micromanagement in Hotels - Tony Roumph, Argonaut Hotel
- Better Together: How We Aligned Hotel Operations, Staffing & Financial Performance with Actabl - Steven Marais, Noble House Hotels & Resorts
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
