My Lessons in Hospitality Excellence Learned Through A Global Career in Leadership - Ashish Verma, Hyatt

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you will gain valuable knowledge from Ashish's extensive experience in the hospitality industry, learning about the key influences and lessons that have shaped his successful career.

Listeners will discover:

• The importance of cultural roots in hospitality and how Indian traditions have influenced Ashish's approach to guest service.
• The significance of attention to detail and focus on quality he learned from his early days at Oberoi Hotels.
• The transition from working in India to international experiences in Europe and the United States, and how these diverse cultural exposures have enriched his leadership style.
• The blend of quality, people-centric leadership, and results-driven strategies that Ashish has embraced throughout his career.
• Insights into the transition from operational roles to corporate leadership and the skills required to excel at higher levels of management.
• The role of culture in creating an environment where team members from diverse backgrounds can excel and feel a sense of belonging and purpose.
• Strategies for hiring, integrating, and consistently engaging with team members to reinforce a culture of excellence and integrity.

Tune in to this episode of Hospitality Daily to learn from a seasoned leader about building a career in hospitality, leading with a focus on quality, and fostering a culture that drives success. 

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands