Why Today's Guests Want to Be Participants, Not Observers - Ben Wolff
In this episode, Ben Wolff, co-founder and developer of Onera and CEO of Oasi , shares insights on the evolving expectations of today's travelers and how creating immersive, participatory experiences can lead to deeper emotional connections and memorable guest experiences.
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See our other episodes with Ben:
- Why Most Hotels Fail at Social Media (And How to Get It Right)
- How We're Scaling Innovation and Investment from Short-Term Rentals to Hotels
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
