In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world.
Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
This episode is brought to you with support from Actabl. Discover the power of actionable insights with the software company dedicated to meeting the evolving needs of leading hospitality businesses. Actabl's suite of leading solutions, including ProfitSword's AI-powered business intelligence, Hotel Effectiveness' labor optimization, ALICE's operations management, and Transcendent's asset management, harmonize data, work, and people seamlessly. By hoteliers for hoteliers, Actabl is the key to elevating profits and guest experiences. Explore the possibilities at actabl.com and unlock the potential of your hospitality business today.
Check these out: