Feb. 8, 2025
Why "Irrational Hospitality" Is the Secret to Long-Term Success - Colin Nagy
In this episode, Colin Nagy, a global strategy executive and travel writer, shares why and how he travels, what's catching his attention, and the opportunities he sees in hospitality today.
- (00:00) Introduction
- (02:13) Colin's early travel experiences
- (05:16) Why Colin travels thoughtfully
- (07:29) Fascination with the Middle East and Japan
- (10:40) Why Colin writes about travel
- (12:18) Objectivity in travel writing
- (15:00) Building a network of primary sources
- (17:48) Role of hotels in community immersion
- (23:33) Creativity in hospitality
- (27:07) Family-owned hotels and "patient capital"
- (32:44) "Post-luxury" consumers
- (35:44) New skills for hospitality leaders
- (39:30) AI's impact on hospitality
- (43:43) Airline loyalty strategies
Also see: Colin's interview with Rafat Ali on Skift
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
