The "Concierge Hotel": How We Personalize Experiences - Amy Smith and Kathleen Smith, Saratoga Arms Hotel
The role of the concierge represents many of the best parts of hospitality - but what would happen if the entire hotel staff acted as one? Today we're learning from the owners of a property they call a "concierge hotel" - Kathleen Smith and Amy Smith - about why they operate the Saratoga Arms Hotel this way and what it allows them to do.
- Learn more about the Saratoga Arms Hotel
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Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
This episode is brought to you with support from Cloudbeds and their Global Hotelier Conference, Passport. Created for independently-minded hoteliers, this event will explore today’s top hospitality trends, best practices for running a modern lodging business, and personal stories from hoteliers who are driving this industry forward. Register to join in on October 10, 2023: Cloudbeds.com/passport
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