When Places Are Broken, Hospitality Can Lead With Hope - Craig Poole
In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hospitality’s unique ability to heal broken places. Craig shares how he approaches struggling hotels and communities by changing perception first—restoring dignity, self-esteem, and hope long before financial results follow. Drawing on real-world turnarounds, he explains why investing in people and engaging the surrounding community can transform not just a business, but an entire environment.
See more with Craig:
- Listen: People are the point of impact: How to create new beginnings and empower through leadership
- Listen: Transforming lives through hospitality: What inspired me to do more
- Listen: Be the change you want to see: My advice for hospitality leaders
- Watch: Follow Me and I Will Be Behind You
- Follow Craig on LinkedIn
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
