Why Hospitality Isn’t Just "Heads in Beds" - Elizabeth Harlow, Sonesta Hotels
In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality.
Listen to learn:
- The importance of focusing on the individual in hospitality.
- How personal attention can create lasting memories for guests.
- Why the term "heads in beds" diminishes the true value of hospitality.
- The impact of hospitality on all travel experiences.
- Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations.
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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