Sept. 14, 2024
Fun, Creative Ways to Delight Guests for Free (Or Close To It) - Josiah Mackenzie
In this solo episode, I share my experiences and observations from my recent vacation in Paris, focusing on small things hotels can do to help guests immerse themselves in their location and enhance their satisfaction.
Listeners will learn:
- How music can help guests connect with a place and feel like they're there (01:58) (Check out my conversation with Clay Bassford: How To Use Music To Elevate Your Guest Experience, and his playlist with Influence Society here. Their work is an investment but well worth it!)
- The impact of offering a local snack, such as fresh croissants, upon arrival (04:07)
- The value of reading a book that helps immerse in the environment (05:10)
- Recommending a great local coffee shop to guests (06:57)
- Providing guests with restaurant recommendations and acting like a concierge (08:44)
- Offering a recommended walk or run route to help guests explore the area (09:38) (Check out Unlocking Human Potential: The Power of "Healthspan" in Hospitality with Lou Zameryka)
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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