Aug. 8, 2024
How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]
![How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]](https://getpodpage.com/image_transform_gate_v3/CDVgHhf4oKa6Tj297stBl9EkFfu7di-YMWgyJEWweLQ=/?image_url=https%3A%2F%2Fstorage.buzzsprout.com%2Ffgkxj2ini2gedd8qb1dkavkebnip%3F.jpg&w=1200&h=630&fill=blur "How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]")
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest Relationships
In this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits.
More resources:
- Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie
- Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
