Edward Mady

Edward Mady Profile Photo

Author & Business Writer | Crisis Advisor | Leadership Coach

Named Hotelier of the World by Hotels magazine, Edward Mady has served as General Manager of The Beverly Hills Hotel, while overseeing Hotel Bel-Air, as well. He also spent two decades with The Ritz-Carlton Hotel Company, most prominently as VP and Area General Manager for five luxury hotels and resorts, and played a pivotal role in The Ritz-Carlton brand’s unprecedented capture of two Malcolm Baldrige National Quality Awards – a first for the hospitality industry.

Mady has been acclaimed for transforming the hospitality, luxury, sports, philanthropy, aviation, healthcare and entertainment industries and serves as a leadership expert, workshop presenter, and executive coach for C-suite and middle management. His humanistic leadership approach has been featured in Harvard Business Review, Fast Company, and Forbes, and it will be highlighted in his new book, Honing the Human Edge, available on July 29, 2025.

Properties under Edward Mady’s leadership have earned 128+ global accolades, including Forbes/Mobil five stars, AAA Five Diamonds, and Michelin Stars. He has been named one of the 25 most influential citizens of Southern California by Angeleno magazine.

July 4, 2025

Creating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady

In this episode, Edward Mady shares what he has learned about creating a culture of welcome throughout every part of a hotel business. Read Edward's article on Harvard Business Review: How Luxury Brands Can Motivate Service E...
Guest: Edward Mady
July 2, 2025

Leading Under Pressure, Building Relationships & the Power of Fellowship in Hospitality - Edward Mady

In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the world of hospitality. Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here…
Guest: Edward Mady