How I design and deliver experiences for our guests - Sara Osias, Auberge Resorts
Today we're going hear from someone who oversees some of the most extraordinary experiences in hospitality today, Sara Osias.
Sara is Head of Experiences at Auberge Resorts Collection, and in this episode, you're going to hear about everything from a creative spin on nightly turndown service to an arts-focused adventure to Marfa, Texas that includes a private jet and carefully curated culinary experiences.
Experience is the key to standing out and making money in hospitality today. As we learned from Samantha Hardcastle in a prior episode, providing memorable experiences is not only vital for differentiating your brand and building loyalty, it's especially important today to make guests feel they're getting value for the money they're paying to stay at your properties and ensuring they return and tell others about you as well.
In this episode, you're going to learn how Sara's background working at technology companies guides her selection of the experiences they offer, the cultural trends driving demand for experience today, the importance of engaging all five senses - and most importantly, the step-by-step process Sara uses to design and deliver extraordinary experiences at Auberge Resorts.
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