Behind the Scenes of Montage’s World-Class Training Programs - Joli Barfield, Montage International
In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her journey from education to hospitality training and the unique approaches her company takes to ensure service excellence.
Listen to learn about:
- Joli's career story.
- The importance of taking leaps of faith.
- Insights into the ultra-luxury hospitality environment.
- The significance of company culture and leadership in hospitality.
- The power of education and continuous learning.
- The structure and content of Montage and Pendry's new hire orientation program.
- The role of empowerment and confidence in hospitality training.
- The importance of listening to guests to create memorable experiences.
- Different learning modalities and their application in hospitality training.
This episode is brought to you with support from Roomza, which helps hotels attract premium travelers seeking personalized experiences over discounts. Roomza is now accepting applications for its exclusive pilot program, which includes a free Hotel Personalization Starter Kit with Dyson and Theragun equipment. Learn more and apply at roomza.com/partner
Listen: Rethink Everything - We Can Do Better in Hospitality with Curtis Crimmins, Roomza
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
00:00 - Introduction
01:26 - Joli's Career Journey
12:15 - Why Work in Hospitality?
15:31 - The Power of Education
18:00 - The Power of Podcasts for Learning
20:57 - Journey to Learning Manager at Montage
23:50 - The Power of Training
25:06 - Deep Dive: Montage's 3-Day Immersion Training Program
40:39 - Empowering People
43:09 - Different Learning Modalities
Joli Barfield
Cluster Director of Learning
Joli Barfield is a dedicated hospitality professional with a unique blend of educational expertise and operational acumen working as the Cluster Director of Learning for Montage International at Pendry Manhattan West and Pendry Natirar locations. After graduating with a degree in History and Education, Joli took an untraditional route into luxury hotels and spent 15+ years in hotel operations, gaining much respect for various disciplines in hospitality. Her previous employment consists of mid to senior level leadership roles with Starwood, Marriott, Union Square Hospitality Group, and time at the iconic Gramercy Park Hotel. Joli co-founded New York City Women of Hospitality-- a growing community of women and allies that fosters growth, education, networking, and professional development in the greater NYC area.
As Cluster Director of Learning, she holds an HR certificate in SHRM-CP, Training and Facilitation Certificate from Association for Talent Development, Master Trainer for Talent Plus, and Six Sigma Green Belt certification demonstrating her proficiency in HR management and process improvement. Joli is the lead trainer at her property using her extensive knowledge of service culture training and Forbes standards to teach and train associates while championing their growth and development in the industry.
Beyond her career, Joli is a foodie, yogi, and nature lover who satisfies her wanderlust through travel and long hikes with her husband Mike and their dog, Rusty. Her latest achievement is that Joli just became a first time Mom to 5-week-old Har… Read More
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