Aug. 4, 2024
48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco [San Francisco Sundays]
![48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco [San Francisco Sundays]](https://getpodpage.com/image_transform_gate_v3/wYjIhd9GJcJBXTkynacvDkEXao-Alh-haBVjM9Bi07U=/?image_url=https%3A%2F%2Fstorage.buzzsprout.com%2F7jhkri8kq0j0tfyp58jkn22ap3bx%3F.jpg&w=1200&h=630&fill=blur "48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco [San Francisco Sundays]")
In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco, shares his journey in hospitality and the secrets to making guests feel special.
- Jose's Journey in Hospitality - Learn about Jose's 48-year career at the Top of the Mark bar and how he started in the hospitality industry.
- The Iconic Top of the Mark Bar - Discover the history and significance of the Top of the Mark bar.
- Creating Special Moments for Guests - Understand how Jose makes each guest's visit memorable, from serving soldiers to celebrating birthdays and anniversaries.
- Advice for New Hospitality Workers - Hear Jose's advice for new associates on providing excellent service and the importance of enjoying the work.
- The Tradition of the "Soldier's Bottle" - Learn about the unique tradition of the "soldier's bottle," a practice that started during World War II and continues to honor military personnel.
- Building Long-lasting Relationships with Guests - Find out how Jose builds lasting connections with guests, leading to lifelong friendships and repeat visits.
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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