The Mental Model Top Leaders Use to Win in Hospitality Today - Kristie Goshow, KSL Resorts
Kristie Goshow is the Chief Commercial Officer for KSL Resorts, and in this episode, explains how "systems thinking" can help you lead your teams in engaging guests and driving business performance.
This episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Listen On
Most Popular Episodes
Check these out:
