The Leadership Lesson From Housekeeping - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, and former Vice President of Operations at Palisades Hospitality, shares a leadership lesson from one of the most overlooked departments in hospitality: housekeeping. Drawing on her experience working across many operational roles, she explains why leaders must understand frontline work in order to lead effectively. Kristina also discusses how cultural awareness shapes communication and why intention alone is not enough when leading diverse teams. Hospitality leaders will gain practical insight into building trust, communicating clearly, and leading teams with respect and understanding.
Resources:
- Psicología del Mexicano en el Trabajo — Mauro Rodríguez Estrada
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
