How We Led Digital Transformation at Mandarin Oriental by Putting Brand First - Monika Nerger
In this episode, Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental, shares how she led a large-scale digital transformation by putting brand DNA—not technology—at the center of the strategy. She explains why data governance became the foundational layer, how cross-functional collaboration reshaped decision-making, and what it took to drive real change during the pandemic and beyond. The conversation explores the often-overlooked role of change leadership, trust, and cultural alignment in making transformation stick.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
Industry Consultant and Tech Advisor
Monika Nerger is a seasoned global technology executive with a track record of driving innovation, digital transformation, and business growth across the luxury hospitality, casino, and cruise line industries. With international experience spanning Asia, Europe, North America, and the Middle East, she brings a strategic, customer-centric approach to leveraging technology for competitive advantage.
Most recently, Monika served as Global Chief Information Officer at Mandarin Oriental Hotel Group, where she led enterprise-wide digital transformation initiatives, implemented an AI framework, and strengthened cybersecurity resilience. Her leadership was instrumental in implementing a comprehensive IT & Digital strategy that aligned with the company’s luxury service objectives while addressing evolving technological and security challenges.
Prior to Mandarin Oriental, she held leadership and consulting roles with Royal Caribbean Cruise Lines, KPMG, and Advanced BusinessLink, deepening her expertise in enterprise systems and customer-facing technologies, with a strong focus on innovation, cybersecurity, and governance in complex global environments navigating evolving regulatory landscapes.
Recognized as a thought leader in hospitality technology, Monika was inducted into the International Hospitality Hall of Fame in 2017. She is the past President of HTNG (Hospitality Technology Next Generation) and serves on several industry and advisory boards, including HTNG/T100, Gaming & Leisure, and CHTA (China Hotel Technology Alliance). Additionally, sh… Read More
