Resiliency & Preparing for Anything - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events.
Listeners will learn:
- The hospitality industry needs to think about how to set up their organizations to be more nimble and react to the increasing frequency of cataclysmic events (00:52)
- Hotel businesses should consider their exposure to constant violent corrections in terms of revenue (02:15)
- How citizenM is partially protected from these events as they are largely a rooms-only business with less food and beverage exposure and more variable elements to their setup (02:36)
This episode is brought to you with support from Sojern. Download our latest research report here: Unlocking Revenue - How Hoteliers Build Profitable Guest Relationships
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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