Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

As the General Manager of The Phoenicia Malta, Robyn brings a wealth of experience and expertise to her role. Her illustrious career has taken her across the globe, holding key positions at both regional and international levels in Australia and Europe.

Before coming to Malta, Robyn served as the Vice President for Operational Innovation within the Starwood Hotels group, where she spearheaded the innovation and change management process for an impressive 240 hotels worldwide. Her success in this role led to her appointment as Vice President of Lifestyle and Luxury Brands for Starwood Hotels Europe, Africa, and the Middle East, further solidifying her expertise in the luxury hospitality market.

Robyn has been the recipient of various professional and personal awards, including “Queensland Businesswoman of the Year”, International Woman Chiefs of Enterprises Achievement Award for Contribution to the Australian Tourism Industry and Starwood “Presidents Award”. Following her experience with a six-month loss of memory following a medical procedure, Robyn wrote and published “To Build a Lifetime,” where she shares her learnings from this experience when facilitating workshops related to the power of communication and decision-making.

Throughout her career, Robyn has been recognised for her innovative approach, strategic thinking, and ability to inspire and motivate teams. Her global perspective and deep understanding of the hospitality industry have allowed her to consistently deliver exceptional results, positioning the properties she leads as top des… Read More