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6 Search results for: Micah Solomon
Episodes (6)
Episodes
Building A Culture of "Yes" - Micah Solomon
Sept. 5, 2024
In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests. Listeners will learn: The importance of proper employee selection, considering both technic...
Micah Solomon: In Pursuit of Excellence
Sept. 2, 2024
In this episode, Micah Solomon , a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service. Listeners will learn: Th...
Success Secrets from Top Hospitality Leaders - Micah Solomon
Sept. 6, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares lessons he's learned from top hospitality leaders. 00:44 - The importance of instant correction, as taught by Patrick O'Connell, head of...
The Importance of Service to Stand Out - Micah Solomon
Sept. 3, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares insights on the importance of service in the hospitality industry and how businesses can stand out, drive word of mouth, and succeed. Ex...
The Power of Presence for Creating Guest Experience - Micah Solomon
Sept. 4, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares insights on creating memorable experiences for guests and customers through the power of presence. Listeners will learn: The importance ...
Lessons in Leading a Culture of Excellence - Greg Cook, The Ritz-Carlton, Amelia Island
June 20, 2024
In this episode, Greg Cook , General Manager of The Ritz-Carlton, Amelia Island , shares insights on empowering teams and delivering extraordinary service in luxury hospitality. Early Influences in Hospitality (01:40) - Greg ...
Building A Culture of "Yes" - Micah Solomon
Sept. 5, 2024
In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests. Listeners will learn: The importance of proper employee selection, considering both technic...
Micah Solomon: In Pursuit of Excellence
Sept. 2, 2024
In this episode, Micah Solomon , a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service. Listeners will learn: Th...
Success Secrets from Top Hospitality Leaders - Micah Solomon
Sept. 6, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares lessons he's learned from top hospitality leaders. 00:44 - The importance of instant correction, as taught by Patrick O'Connell, head of...
The Importance of Service to Stand Out - Micah Solomon
Sept. 3, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares insights on the importance of service in the hospitality industry and how businesses can stand out, drive word of mouth, and succeed. Ex...
The Power of Presence for Creating Guest Experience - Micah Solomon
Sept. 4, 2024
In this episode, Micah Solomon , author, speaker, and customer experience expert, shares insights on creating memorable experiences for guests and customers through the power of presence. Listeners will learn: The importance ...
Lessons in Leading a Culture of Excellence - Greg Cook, The Ritz-Carlton, Amelia Island
June 20, 2024
In this episode, Greg Cook , General Manager of The Ritz-Carlton, Amelia Island , shares insights on empowering teams and delivering extraordinary service in luxury hospitality. Early Influences in Hospitality (01:40) - Greg ...