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In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests. Listeners will learn: The importance of proper employee selection, considering both technical skills and interper…

In this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service. Listeners will learn: The three levels of custo…

In this episode, Micah Solomon, author, speaker, and customer experience expert, shares lessons he's learned from top hospitality leaders. 00:44 - The importance of instant correction, as taught by Patrick O'Connell, head of the Inn at Little Washi…

In this episode, Micah Solomon, author, speaker, and customer experience expert, shares insights on the importance of service in the hospitality industry and how businesses can stand out, drive word of mouth, and succeed. Examples of service excell…

In this episode, Micah Solomon, author, speaker, and customer experience expert, shares insights on creating memorable experiences for guests and customers through the power of presence. Listeners will learn: The importance of giving customers you…