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Episodes (20)
Episodes
Applying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how citizenM created a unique paid loyalty program called " mycitizenM+ " that drives value for both customers and the company. Listeners will learn:...
citizenM CEO on the Future of Hotel Tech, AI, and Guest Experience: Lennert de Jong
July 8, 2025
In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker , on how hotel technology, AI, and guest interactions are rapidly evolving. He explains why traditional ...
citizenM CEO: Why We Sold to Marriott (And What's Next) - Lennert de Jong
July 7, 2025
Episode Overview In this episode, Hospitality Daily Innovation Correspondent Matthias Hüttebräuker speaks with Lennert de Jong , CEO of citizenM, about the strategic decision behind citizenM's recent brand sale to Marriott. L...
Forget Trends: How citizenM Redefined Hotels Around What Guests Truly Want - Hans Meyer
Feb. 24, 2025
In this episode, Matthias Huettebraeuker interviews Hans Meyer , one of the initial creators and founding partners of citizenM, before he co-created his latest company, Zoku. Here, Hans shares insights into citizenM's groundb...
How We Balance Rapid Growth With Innovation - Eli Sokol, citizenM Hotels
Oct. 19, 2023
In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" appro...
The Magic Behind citizenM's Success - Michael Levie
Jan. 21, 2025
In this episode, citizenM co-founder Michael Levie shares insights into the innovative strategies and operating approach that has driven the company's success. If you liked this, you may also like these episodes: The citizenM...
The Moments That Made Me: citizenM's Michael Levie Shares His Story
Jan. 19, 2025
In this episode, Michael Levie shares his journey from a young hospitality enthusiast to a leader (including co-founding citizenM), his experiences with technology in hospitality, and his advice for aspiring hoteliers. This e...
AI's Impact On Our Business - Ernest Lee, citizenM
Aug. 14, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how he sees AI impacting hospitality (and his business) in the years ahead and then gets specific on some ways AI-powered technology is already makin...
From citizenM to PUBLIC to Accor: Examples of How Branding Can Create Connections and Amplify Every Aspect of Hospitality - Maurice Ajanaku
April 18, 2024
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of ...
How citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong
July 9, 2025
In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker , how citizenM transformed the traditional hotel loyalty model by launching a subscription program inspired by Amaz...
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about: The mul...
How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares how he got started in hospitality and the valuable lessons he learned along the way. Background and Early Influences (00:00) - Learn about Ernest's u...
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Nov. 13, 2023
Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, explains how she thinks about this and does th...
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Nov. 9, 2023
In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses t...
Partnerships For Fun, Creativity (And Profit!) - Ernest Lee, citizenM
Aug. 23, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how partnerships and collaborations are crucial for creating unique experiences and engaging the people you want to reach. Listeners will learn: Why ...
Resiliency & Preparing for Anything - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events. Listeners ...
The citizenM Founding Story (And What It Teaches Us Today) - Michael Levie
Jan. 20, 2025
In this episode, Michael Levie , co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry. This episode is brought to...
Rethinking Hospitality: Bold Moves for 2025 and Beyond - Matthias Huettebraeuker
Jan. 2, 2025
In this episode, Matthias Huettebraeuker , an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and ho...
Better Decisions, Faster: Using Data and Technology to Boost Hotel Revenue and Profitability (Tim Wiersma and Dan Skodol)
Jan. 22, 2025
In this episode, Tim Wiersma , founder of Revenue Generation , and Dan Skodo l, the company's vice president of data science and analytics, share insights on the current state of revenue management in the hospitality industry...
Beyond Buzzwords: The Truth about Guest Experience - Danica Smith, MorningStar GX
Dec. 18, 2024
In this episode, Danica Smith , Founder of MorningStar GX , shares her insights on the enduring power of focusing on guest experience in the hospitality industry. Listen now to learn: The true meaning of "guest experience" an...
Applying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how citizenM created a unique paid loyalty program called " mycitizenM+ " that drives value for both customers and the company. Listeners will learn:...
citizenM CEO on the Future of Hotel Tech, AI, and Guest Experience: Lennert de Jong
July 8, 2025
In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker , on how hotel technology, AI, and guest interactions are rapidly evolving. He explains why traditional ...
citizenM CEO: Why We Sold to Marriott (And What's Next) - Lennert de Jong
July 7, 2025
Episode Overview In this episode, Hospitality Daily Innovation Correspondent Matthias Hüttebräuker speaks with Lennert de Jong , CEO of citizenM, about the strategic decision behind citizenM's recent brand sale to Marriott. L...
Forget Trends: How citizenM Redefined Hotels Around What Guests Truly Want - Hans Meyer
Feb. 24, 2025
In this episode, Matthias Huettebraeuker interviews Hans Meyer , one of the initial creators and founding partners of citizenM, before he co-created his latest company, Zoku. Here, Hans shares insights into citizenM's groundb...
How We Balance Rapid Growth With Innovation - Eli Sokol, citizenM Hotels
Oct. 19, 2023
In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" appro...
The Magic Behind citizenM's Success - Michael Levie
Jan. 21, 2025
In this episode, citizenM co-founder Michael Levie shares insights into the innovative strategies and operating approach that has driven the company's success. If you liked this, you may also like these episodes: The citizenM...
The Moments That Made Me: citizenM's Michael Levie Shares His Story
Jan. 19, 2025
In this episode, Michael Levie shares his journey from a young hospitality enthusiast to a leader (including co-founding citizenM), his experiences with technology in hospitality, and his advice for aspiring hoteliers. This e...
AI's Impact On Our Business - Ernest Lee, citizenM
Aug. 14, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how he sees AI impacting hospitality (and his business) in the years ahead and then gets specific on some ways AI-powered technology is already makin...
From citizenM to PUBLIC to Accor: Examples of How Branding Can Create Connections and Amplify Every Aspect of Hospitality - Maurice Ajanaku
April 18, 2024
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of ...
How citizenM Reinvented Hotel Loyalty (And Signed Up 50,000+ Subscribers) - Lennert de Jong
July 9, 2025
In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker , how citizenM transformed the traditional hotel loyalty model by launching a subscription program inspired by Amaz...
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about: The mul...
How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares how he got started in hospitality and the valuable lessons he learned along the way. Background and Early Influences (00:00) - Learn about Ernest's u...
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Nov. 13, 2023
Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, explains how she thinks about this and does th...
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Nov. 9, 2023
In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses t...
Partnerships For Fun, Creativity (And Profit!) - Ernest Lee, citizenM
Aug. 23, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how partnerships and collaborations are crucial for creating unique experiences and engaging the people you want to reach. Listeners will learn: Why ...
Resiliency & Preparing for Anything - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events. Listeners ...
The citizenM Founding Story (And What It Teaches Us Today) - Michael Levie
Jan. 20, 2025
In this episode, Michael Levie , co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry. This episode is brought to...
Rethinking Hospitality: Bold Moves for 2025 and Beyond - Matthias Huettebraeuker
Jan. 2, 2025
In this episode, Matthias Huettebraeuker , an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and ho...
Better Decisions, Faster: Using Data and Technology to Boost Hotel Revenue and Profitability (Tim Wiersma and Dan Skodol)
Jan. 22, 2025
In this episode, Tim Wiersma , founder of Revenue Generation , and Dan Skodo l, the company's vice president of data science and analytics, share insights on the current state of revenue management in the hospitality industry...
Beyond Buzzwords: The Truth about Guest Experience - Danica Smith, MorningStar GX
Dec. 18, 2024
In this episode, Danica Smith , Founder of MorningStar GX , shares her insights on the enduring power of focusing on guest experience in the hospitality industry. Listen now to learn: The true meaning of "guest experience" an...