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14 Search results for: citizenm
Episodes (14)
Episodes
Applying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how citizenM created a unique paid loyalty program called " mycitizenM+ " that drives value for both customers and the company. Listeners will learn:...
How We Balance Rapid Growth With Innovation - Eli Sokol, citizenM Hotels
Oct. 19, 2023
In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" appro...
AI's Impact On Our Business - Ernest Lee, citizenM
Aug. 14, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how he sees AI impacting hospitality (and his business) in the years ahead and then gets specific on some ways AI-powered technology is already makin...
From citizenM to PUBLIC to Accor: Examples of How Branding Can Create Connections and Amplify Every Aspect of Hospitality - Maurice Ajanaku
April 18, 2024
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of ...
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about: The mul...
How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares how he got started in hospitality and the valuable lessons he learned along the way. Background and Early Influences (00:00) - Learn about Ernest's u...
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Nov. 13, 2023
Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, explains how she thinks about this and does th...
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Nov. 9, 2023
In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses t...
Partnerships For Fun, Creativity (And Profit!) - Ernest Lee, citizenM
Aug. 23, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how partnerships and collaborations are crucial for creating unique experiences and engaging the people you want to reach. Listeners will learn: Why ...
Resiliency & Preparing for Anything - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events. Listeners ...
Rethinking Hospitality: Bold Moves for 2025 and Beyond - Matthias Huettebraeuker
Jan. 2, 2025
In this episode, Matthias Huettebraeuker , an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and ho...
Beyond Buzzwords: The Truth about Guest Experience - Danica Smith, MorningStar GX
Dec. 18, 2024
In this episode, Danica Smith , Founder of MorningStar GX , shares her insights on the enduring power of focusing on guest experience in the hospitality industry. Listen now to learn: The true meaning of "guest experience" an...
How To Stand Out And Succeed: What I've Learned About Hotel Brands And What I See Happening Now - Professor Chekitan Dev, Cornell University
Jan. 24, 2024
Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding . In this episode, you'll hear what he sees in the market today - and how you and your brand can stand out. L...
Top Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast)
Jan. 23, 2024
Today, I'm joined by Florian Montag from the SMACK podcast , and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. Let's connect! Engage with the Hospitali...
Applying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how citizenM created a unique paid loyalty program called " mycitizenM+ " that drives value for both customers and the company. Listeners will learn:...
How We Balance Rapid Growth With Innovation - Eli Sokol, citizenM Hotels
Oct. 19, 2023
In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" appro...
AI's Impact On Our Business - Ernest Lee, citizenM
Aug. 14, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how he sees AI impacting hospitality (and his business) in the years ahead and then gets specific on some ways AI-powered technology is already makin...
From citizenM to PUBLIC to Accor: Examples of How Branding Can Create Connections and Amplify Every Aspect of Hospitality - Maurice Ajanaku
April 18, 2024
With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of ...
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about: The mul...
How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
Aug. 5, 2024
In this episode, Ernest Lee , Chief Commercial Officer of citizenM , shares how he got started in hospitality and the valuable lessons he learned along the way. Background and Early Influences (00:00) - Learn about Ernest's u...
How We Set Up New Team Members for Success - Joanna Dodaro Johansen, citizenM
Nov. 13, 2023
Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, explains how she thinks about this and does th...
Leading People Experience at citizenM Hotels - Joanna Dodaro Johansen, citizenM
Nov. 9, 2023
In this episode, Joanna Dodaro Johansen , head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses t...
Partnerships For Fun, Creativity (And Profit!) - Ernest Lee, citizenM
Aug. 23, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares how partnerships and collaborations are crucial for creating unique experiences and engaging the people you want to reach. Listeners will learn: Why ...
Resiliency & Preparing for Anything - Ernest Lee, citizenM
Aug. 22, 2024
In this episode, Ernest Lee , Chief Commercial Officer at citizenM , shares his thoughts on what the hospitality industry should be paying more attention to in the face of increasingly frequent "black swan" events. Listeners ...
Rethinking Hospitality: Bold Moves for 2025 and Beyond - Matthias Huettebraeuker
Jan. 2, 2025
In this episode, Matthias Huettebraeuker , an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and ho...
Beyond Buzzwords: The Truth about Guest Experience - Danica Smith, MorningStar GX
Dec. 18, 2024
In this episode, Danica Smith , Founder of MorningStar GX , shares her insights on the enduring power of focusing on guest experience in the hospitality industry. Listen now to learn: The true meaning of "guest experience" an...
How To Stand Out And Succeed: What I've Learned About Hotel Brands And What I See Happening Now - Professor Chekitan Dev, Cornell University
Jan. 24, 2024
Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding . In this episode, you'll hear what he sees in the market today - and how you and your brand can stand out. L...
Top Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast)
Jan. 23, 2024
Today, I'm joined by Florian Montag from the SMACK podcast , and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. Let's connect! Engage with the Hospitali...