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Episodes (12)

Episodes

Offering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality

May 3, 2024
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter to people experiencing hom…

Transforming Hospitality Education to Break Down Barriers and Create Opportunities - Harsha L'Acqua, Saira Hospitality

Dec. 15, 2023
Join us as we dive into the inspiring story of Saira Hospitality, a nonprofit organization revolutionizing the way hospitality businesses engage with people and local communities to build careers and thrive together. In this episode, we're talking …

Giving Tuesday Bonus: From Mother Teresa to Creating Opportunities Through Hospitality - Harsha L'Acqua, Saira Hospitality

Nov. 28, 2023
In this episode, we're learning from Harsha L'Acqua, the founder of Saira Hospitality, about the power of giving and generosity. Harsha shares how her upbringing and her father's work with Mother Teresa shaped her mindset around giving to others, a…

How to Evaluate Culture (And The Big Problem with Automation) - Greg Früchtenicht, Saira Hospitality

May 27, 2024
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiring process. Thoughts, qu…

Turning Rejections into Referrals: Solving Hospitality's Talent Crisis - Greg Früchtenicht, Saira Hospitality

Nov. 29, 2024
In this episode, Greg Früchtenicht, Chief Operating Officer at Saira Hospitality, shares how his team is transforming the hospitality hiring process by turning rejections into referrals through Saira Connect, a new initiative designed to help hotels…

Working With The LeBron James Family Foundation and Saira Hospitality to Empower Communities - Kevin Osterhaus, Graduate Hotels

Nov. 17, 2023
Lots of hospitality providers talk about serving their community, but few go as far as the organizations we're going to be talking about today: Saira Hospitality, the LeBron James Family Foundation, and Graduate Hotels. In this episode, you'll hear…

From Graduate Hotels to Hilton: The Opportunities I See To Scale Creative Hospitality - Kevin Osterhaus, Hilton

Oct. 23, 2024
This episode is brought to you with support from Hireology. Check out our free masterclass: How To Hire Great People, Faster. In this episode, Kevin Osterhaus, President of Global Lifestyle Brands at Hilton, shares his journey and insights on integr…

Inside Zara’s "Travel Mode": A Blueprint for Hospitality Innovation - Danica Smith

Aug. 1, 2025
In this episode, Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, breaks down Zara's innovative "Travel Mode" initiative, demonstrating how hospitality leaders can draw inspiration from retail to rethin…

St Giles Hotel Group CEO Abigail Tan on Leading Through Culture and Courage

Oct. 27, 2025
In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to leadership has evolved from self-discovery to creating a culture people can feel. Speaking with our career correspondent and hertelier founder Emily Goldfisher, Abigail…

St Giles Hotel Group's "Hotels with Heart": Housing & Healing through Hospitality - Abigail Tan

Oct. 28, 2025
In this episode, Abigail Tan, CEO of St Giles Hotel Group, joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with Heart, a program using hospitality to provide housing, training, and new opportunities fo…

The Power of Hospitality to Bring Us Together

Nov. 6, 2024
In this special episode, we explore the transformative role of hospitality in bridging divides, fostering empathy, and building community across cultural and political lines. Listen for insights from recent conversations with hospitality leaders acr…

Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels

May 25, 2024
In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio. Listeners wi…