In this episode, we're learning from Harsha L'Acqua , the founder of Saira Hospitality , about the power of giving and generosity. Harsha shares how her upbringing and her father's work with Mother Teresa shaped her mindset a...
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality , and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter t...
Join us as we dive into the inspiring story of Saira Hospitality , a nonprofit organization revolutionizing the way hospitality businesses engage with people and local communities to build careers and thrive together. In this...
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality , and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiri...
In this episode, Greg Früchtenicht , Chief Operating Officer at Saira Hospitality , shares how his team is transforming the hospitality hiring process by turning rejections into referrals through Saira Connect, a new initiati...
Lots of hospitality providers talk about serving their community, but few go as far as the organizations we're going to be talking about today: Saira Hospitality , the LeBron James Family Foundation , and Graduate Hotels . In...
In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early curiosity sparked his career journey, and why experimentation matters more than theory. Chris prov…
What’s really happening with AI in hospitality right now? In this episode, Josiah Mackenzie explores this with Drew Potter of Actabl, who brings a rare mix of hotel operations experience, hands-on AI experimentation, and a technology-provider perspe…
In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the world of hospitality. Learn more about Edward's new book, Honing the Human Edge. A few more resourc…
In this episode, Josiah Mackenzie and Sloan Dean explore the concept of "AI psychosis" - how people's over-reliance on AI tools can cause them to lose touch with reality and critical thinking skills. They discuss the evolution of leadership from phy…
In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how he's reshaping luxury hospitality by breaking away from colonial-era formality to create a more authentic, human-centered guest experience. He discusses empowering hote…
So far in our series with Jess Werner, we've explored her path to becoming Chief Creative Officer at Sage Hospitality Group and learned about Sage Studio, the innovative in-house design team she's built. Today, we dive even deeper, taking you behind…
In this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver. Also see: The Innkeeper Mindset - Tom Luersen, CoralTree HospitalityBalancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The…
In this episode, Josiah Mackenzie explains the power of music for you and your hospitality business. Check these out for more: Could Sound Design Be Your Hotel's Secret Weapon? (Dr Michelle Ulor & Clay Bassford)Sunday Slowdown: A Bespoke Sound T…
Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality , an award-winning collection of restaurants and hotels based in Santa Barbara, California. In this episode, Sherry shares her journey of how she accid...
Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality , which has three historic hotel properties – two in California’s Gold Country and one in Palm Springs. In this episode, you'll learn about the opportu...
In this episode, Abigail Tan , CEO of St Giles Hotel Group , joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with Heart, a program using hospitality to provide housing, training...
In this episode, Robert Mandelbaum, Research Director at CBRE Hotels, shares how to identify and focus on what you can directly influence in the hotel business to achieve better results. Also see: Meet Robert Mandelbaum: The Man Who Turns P&Ls i…
Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conversation with our guest experience correspondent, Danica Smith -- from applying critical thinking an…
In this episode, we're talking with Adam Wallace , CEO of Spherical , about what he's learned from hospitality trailblazers so far and who is building the next generation of hospitality experiences. Listen to our other episod...
In today's data-saturated world, it's easy for hospitality professionals to get bogged down in reports and lose sight of what truly matters: the guest experience and the well-being of their teams. This article explores how prioritizing data strategi…
In the world of hospitality, creating a lasting impression is paramount. It's not just about providing a bed or a meal; it's about crafting an experience that resonates with guests long after they've checked out. Sage Studio, a dynamic force within …