What Hoteliers Can Learn About AI from Waymo's Self-Driving Car Experience - Sloan Dean
In this episode, Sloan Dean returns to share a new perspective on artificial intelligence in hospitality. While AI is often framed around efficiency and cost-cutting, Sloan points to lessons from outside the industry -- like his experience with Waymo -- that show how AI can actually enhance the customer experience and create pricing power. He explores what this could mean for hotel operations, guest interactions, and the future of luxury hospitality. Listeners will come away with a new way of thinking about AI: not just as a tool for savings, but as an opportunity to elevate service and grow demand.
Resources:
- Not Done with Sloan Dean
- AI Psychosis & Humanity in Hospitality Leadership - Sloan Dean
- Not Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next
- More episodes with Sloan
Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
