Stay “COOOL” with fussy guests - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. A recent article in Time Magazine observed how travelers today are “fussier” than ever, and Eleanor has been working on a framework to empower hospitality providers in this environment. Today, she shares this with us.
Join the conversation on today's episode on the Hospitality Daily LinkedIn page.
Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here.
Run a hotel? Then check out my website HotelOperations.com. Every Sunday evening, I send out an email with the latest stories and case studies for operators. Subscribe at hoteloperations.com/newsletter
Listen On
Most Popular Episodes
Check these out:
