April 3, 2025
Hotel Tech Integration: Why It's Still Broken (And How You Can Fix It) - Steven Marais, Noble House Hotels & Resorts
In this episode, Steven Marais, Vice President of Rooms at Noble House Hotels & Resorts, shares insights on simplifying hotel tech stacks, the challenges of integrations, and the journey towards a more unified, cloud-based technology foundation.
We cover:
- (00:56) Steven's role and responsibilities
- (02:08) The importance of interfacing in hospitality tech
- (03:52) Challenges with legacy systems and new tech
- (05:01) Preparing for a future with more AI
- (05:56) Standardizing the tech stack across properties
- (07:33) Building partnerships with tech companies
- (08:58) Evaluating and choosing the best tech partners
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
