Redefining Excellence in Hospitality - Stuart Greif, Forbes Travel Guide
How can we define quality and excellence in hospitality so that we can measure it and get better? I can't think of someone better qualified to answer this question than Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide - the only independent, global rating system for luxury hotels, restaurants, and spas.
In this episode, you'll learn how they approach the challenging problem of rating diverse hotels worldwide, the surprising methodology they use - and Stuart's insights on guest service, technology, and operational excellence gathered from a career of leading global hospitality businesses.
Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.
This episode is brought to you with support from Hireology, the platform that can help you attract better-quality talent, fill open roles faster, and make data-driven hiring decisions. Hireology recently published a special report - The Future of AI in Recruitment in Hospitality - that I think you'll love.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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