Delight Guests Using Apple's "Unboxing" Strategy - Susie Arnett, Six Senses
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, shares what she learned from unboxing an iPhone that can guide the way you design moments that delight your guests.
- Article: Unboxing the Hotel Room
- Listen to our other episode with Susie: From MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality
- Listen to more episodes on guest experience design
What did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts.
If you care about hospitality, check out the Masters of Moments podcast where Jake Wurzak interviews top leaders in hospitality. His conversations with Bashar Wali and Matt Marquis are a great place to start, but also check out his solo episodes such as how he underwrites investment deals and a deep dive into GP fees you know about.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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