Frontline Views on Hospitality Careers and AI in Service - Victoria Gordon, Timber Cove Resort
In this episode, Victoria Gordon, Front-of-House Manager at Timber Cove Resort, shares her journey from front desk agent to manager and offers her unique perspective on the role of technology in hospitality.
Listen now to learn about:
- Victoria's career path from a front desk agent to a manager at Timber Cove Resort.
- The importance of community and collaboration in a remote hospitality setting.
- The value of training and development in hospitality careers.
- The transition from retail to hospitality and the skills that transfer.
- The role of AI and technology in enhancing guest experiences without losing the human touch.
- The responsibilities and daily tasks of a front-of-house manager.
- How Timber Cove Resort maintains a balance between technology and personalized guest service.
- Insights into the unique aspects of working in a remote, nature-based resort.
If you enjoy the Hospitality Daily Podcast, you’ll love the Hotel Tech Insider podcast - where you’ll find interviews with hotel industry leaders pushing the boundaries of technology to grow their businesses with actionable tools and strategies.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
