Culture Episodes

In this episode, Dr. William Murray, an associate professor in the School of Hospitality, Food, and Tourism at the University of Guelph, shares his experience as a "Thinker in Residence" for one of Canada's most innovative hotel brands. We hear his observations and insights on culture, service, and providing remarkable hospitality. About William (0:59) The "Thinker in Residence" program (2:47) Access that enables this (5:21) What he is hearing and learning (8:35) How to study cul...

In this episode, we learn from two hospitality leaders, Eleanor Erickson and Phil Cordell, about the importance of culture in creating a thriving hospitality business and how they did that at Hampton Inn - a Hilton brand. Eleanor, a former general manager with Hampton Inn, shares her career journey early in the discussion, and then Phil - Hilton's global head of lifestyle brands and new brand development - joins the conversation to discuss the key elements of creating a culture that drives busi...

Do you want to attract talented people, and not only keep them in your organization but keep them happy and effective in delighting your guests and customers? Our guest today, Bill Walshe, is a global hospitality leader and the former CEO of The Viceroy Hotel Group. Today, he’s helping others in hospitality as a board member and strategic advisor - and in this episode, you’ll learn why belonging is the key to success today, and how you can transform your culture to create an environment where e...

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares her definition of culture - and how it can be shaped through stories. Listen to our other episodes with Veerle Follow Veerle on LinkedIn Learn more about Zoku Join in the conversation on this episode on the Hospitality Daily LinkedIn page here. This episode is brought to you with support from Actabl. Discover the power of actionable insights with the software company dedicated to meeting the evolving needs of leadi...

In the hospitality industry, the phrase "people matter" is often thrown around. However, this sentiment frequently falls flat when it comes to the everyday experiences of front-line employees. So, how can we move beyond platitudes to genuinely care for our team members? Today, we're learning from Anthony Pellegrino, Head of Hotels at Ash, an award-winning company involved in the design, development, ownership, and operation of hotels from Detroit to Providence, Rhode Island. In this episode, ...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. He's also an outspoken advocate for the importance of hospitality experiences being led by people and for people. Today, we're learning how he thinks about providing human-centric hospitality at scale through organizational culture. Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on ...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about both understanding the history and culture of a hospitality business - and then how to develop it further. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Listen to our other episodes with Michael: Engaging The Next Generation of Hospitality Talent From Porsches to Bee Colonies: Partnerships for Sustainabi...

Join us for an engaging chat with Richard Garcia of Remington Hospitality as we unearth the fascinating narrative of their innovative company project – a recipe book. But this is no ordinary recipe book; it is a window into the culinary treasures of their hotels. The second part of our conversation dives into the transformative power of this project within the Remington Hospitality team. Listen to how this book became a catalyst for uncovering hidden talents and boosting collective morale. Disc...

Ever wondered how to create a high-performing culture that rewards excellence and drives success? Join me in a fascinating conversation with Loretta Macke, Senior Vice President of Sales at Remington Hospitality, as we uncover the secrets to building a performance culture through incentive programs and events like their Pinnacle Incentive Trip. Loretta shares the incredible impact these experiences have had on their organization, inspiring and motivating staff all year long. We also discuss le...

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, we discuss "second chance hiring," leading people, and cultivating a strong culture within your organization. Watch the documentary: Lead me and I'll follow you Join the conversation on today's episode on the Hosp...

Today, we're learning from Shelley Brown. We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people. Shelley began her career in hospit...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters. Listen to Naureen's podcast here: Inspiring Women in Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue a...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about measuring the business impact of their investment in culture and programming, and how they think about ROI. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professiona...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about diversity, moving beyond buzzwords, and focusing on impact. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subsc...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what it takes to create a culture that's welcoming to the people working with you. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read ...

Jason Bass is the Director of Culture and Impact at Hotel Revival. In this episode, he shares his definition of culture - both broadly and within an organization. Visit Jason's website Follow Jason on LinkedIn Follow Jason on Twitter Follow Jason on Instagram Listen to Jason and Revival GM Donte Johnson speak with Omari Head on the Next Gen in Lodging podcast Photo credit: Hotel Revival Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily is...

Your organizational culture is crucial for providing remarkable hospitality. Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how both owners and operators can invest in their culture. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday ...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she explains how a program at Hampton Inn helped them cultivate culture and create leaders in their organization. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the sto...

Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then che...

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares how the vision behind Dorchester's culture was developed. Follow Eugenio on LinkedIn Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue ...

Eugenio Pirri is the CEO at Dorchester Collection. Today, he shares why he’s focused on culture - and what creates culture. Follow Eugenio on LinkedIn Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel...