Trends Episodes

In this episode, Tim Harmon , founder and CEO of Palisades Hospitality Group , shares why independent operators are becoming a driving force in redefining the hospitality landscape. Listen now to learn about: The rise of hybrid hospitality models and their impact on the industry. The power of local impact and how staying small can mean thinking big. Financial opportunities in independent hospitality that might surprise you. The importance of creativity and willingness to try new things in hospit...

In this episode, Christine Morairty , VP of Brand + Marketing at Palisades Hospitality Group , shares how hotel operators can help travelers truly immerse themselves in their destination. Listen to learn: How to transform a hotel from just a place to stay into a key part of an unforgettable trip. The importance of collaborating with local businesses to enhance guest experiences. Strategies for curating unique guest experiences that blend tradition with innovation. The role of destination marketi...

In this episode, we dive into the powerful impact of AI on the hospitality industry and how it’s reshaping everything from guest interactions to digital marketing. We're learning from Adam Wallace , CEO of Spherical , who has more than 15 years of experience leading hospitality marketing innovation. Together, we explore practical strategies for hoteliers to stay ahead in an AI-driven world without losing the human touch that defines great hospitality. In this episode, we cover: AI’s Expanding Ro...

In this episode, Bill Graf , CEO of ONDA ( Instagram ), shares his thoughts on the future of hospitality and opportunities for innovation now. Listeners will learn: Bill’s unconventional path into hospitality and the pivotal travel experience that inspired him to start ONDA (02:41) The concept of "Hospitality 3.0" and how it's different from previous waves of innovation in the industry (09:59) Why the next big opportunity in hospitality lies in serving niches (12:47) Lessons from restaurants for...

In this episode, Bashar Wali , founder and CEO of Practice Hospitality and This Assembly , shares his perspective on what makes a compelling hospitality brand and the opportunities for innovation in the industry today. Listeners will learn: How to balance aesthetics and profitability in hotel design (01:34) The importance of having a "face" and soul behind a hospitality brand (03:51) Why large hotel companies are acquiring founder-led brands (06:44) The opportunity for entrepreneurs with fresh i...

In this episode, Andrea Stokes , practice lead for hospitality at J.D. Power , shares insights from the latest J.D. Power research. Listeners will learn: How higher room rates are impacting guest satisfaction and value perception (00:28) The importance of service, personalization, and property upkeep in driving guest satisfaction (01:11) How third-party managed hotels are outperforming brand-managed or owner-managed properties (04:03) The role of technology and mobile apps in enhancing guest exp...

This is part of our series with Horst Schulze - listen to our other episodes here . In this episode, Horst Schulze , co-founder of The Ritz-Carlton Hotel Company, shares his insights on the changing face of luxury, the critical importance of individualization, and why the art of welcoming guests is more crucial than ever in our world today. Listeners will learn: How luxury has changed (01:05) How guest expectations have changed (02:32) What constitutes a good welcome (03:34) The true meaning of ...

In this episode, Martin Soler , a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news , shares his observations and insights from the Paris Olympics and how they can be applied to the hospitality industry. Listeners will learn: How the Paris Olympics were surprisingly well-organized and created a fantastic vibe in the city, despite initial complaints and disruptions (01:42) The importance of training staff, from police to ...

In this episode, Sarah Gulla and Justin Epps from the Hospitality Asset Managers Association join us to discuss the role of hotel asset managers in the hospitality ecosystem - and the results of a recent industry outlook survey they conducted. What You'll Learn: Role of Hotel Asset Managers: Understand the pivotal role hotel asset managers play in influencing behaviors, managing managers, and setting strategic directions for hotel investments. Hospitality Asset Managers Association: Discover the...

In this episode, we're joined by Remington Hospitality CEO Sloan Dean , who shares his observations on trends in the market today. You'll learn about: What's Happening in Hospitality Today : Understand the current state of the hospitality market, including domestic and international travel trends. Consumer Behavior : Learn how the pandemic has fundamentally changed consumer behavior, drawing parallels to the Great Depression's impact on spending habits. Group and Business Travel : Discover why g...

Today, McKinsey & Company published an insightful, research-driven report on the state of tourism and hospitality . In this episode, we'll learn about the trends, market changes, and opportunities you need to know as a hospitality provider from Jasperina de Vries , one of the authors of this report. Listen now to learn about: The Current State of the Industry : Understand the global travel and hospitality industry's current state and expected trajectory. Emerging Trends : Learn about the growth ...

In this episode, we dive deep into guest satisfaction in today's landscape and how it's changing with Forrest Morgeson , Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the American Customer Satisfaction Index . Listeners will learn about: The latest findings from the American Customer Satisfaction Index (ACSI®) Travel Study 2023-2024 . How the lodging industry has rebounded post-pandemic, with specific examples from leading brands like Hilton a...

Ryan Mann is a Partner at McKinsey & Company . In this episode, he shares his personal journey and professional insights that are shaping the industry. Listeners will learn: Ryan's Personal Inspiration: Discover how Ryan's love for hospitality was sparked by his grandmother's generosity and warmth, teaching him the importance of caring for others. Professional Journey: Gain insights into Ryan's role at McKinsey where he leads the hospitality sector in North America, working with a diverse range ...

In this episode, Jen Murphy , a travel writer for publications such as the Wall Street Journal, Bloomberg, Travel and Leisure, and Condé Nast Traveler (among other publications), shares what she's seeing and excited about in hospitality today. Listeners will learn about: The rise of specialized retreats, such as hiking and wellness-focused getaways, and how properties like Sensei Lanai and Palazzo Fiuggi are innovating in this space. The shift towards purposeful travel post-pandemic, with travel...

In this episode, Jeff Tisdall, Chief Business Officer at Accor One Living and the company's Global Head of Mixed Use, joins us to share the opportunities and challenges in hospitality-branded residences and mixed-use developments. Listeners will learn about: The expanding market for hospitality services beyond traditional hotels and how it's reshaping the industry. The concept of hospitality-branded residences and the unique approach Accor takes to innovate in this space. The direct and indirect...

This episode is sponsored by Sojern - the #1 marketing platform for hospitality A few weeks ago, Kristie Goshow joined us to share the idea of The Great Crossover - and how it can unlock innovation in hospitality. Kristie Goshow is the Chief Commercial Officer for KSL Resorts . Since you loved what she shared last time, I wanted to bring her back to talk more about how she stays connected with cultural trends that matter today - and how she thinks about the future and what providing hospitality ...

This episode is brought to you with support from Ecodrive - which is helping hospitality companies cut housekeeping costs . Today Zach Demuth , Global Head of Hotels Research at JLL, walks us through their Global Hotel Investment Outlook for 2024 . What we cover in this episode is relevant for anyone who works in hospitality because we're going to get into everything from the real impact of brands today to the return of urban hospitality to high-potential emerging markets to watch. Let's connect...

In this episode, Hospitality Daily host & producer Josiah Mackenzie shares his #1 learning from the past year - and how it shows opportunity for all of us in the year ahead. Links: Join the Hospitality Daily community on LinkedIn Learn more about The Huddle - Hospitality Daily's private membership community This episode is brought to you with support from Sojern . Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have abou...

In this episode, we're talking with Adam Wallace , CEO of Spherical , about what he's learned from hospitality trailblazers so far and who is building the next generation of hospitality experiences. Listen to our other episodes with Adam: The Hotel Culture I Experienced That Cared For People, Enabled Innovation & Earned Media Attention The Problem With Marriott and Hyatt This episode is brought to you with support from Sojern . Finding and appealing to travelers online means getting to know them...

Gilda Perez-Alvarado is the CEO of Orient Express and Group Chief Strategy Officer at Accor. In this episode, she shares what she's excited about in the world of hospitality today. This episode is brought to you with support from Sojern . Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this da...

Study after study is showing travelers today want nature-focused hospitality experiences, but how exactly do you design and create these? Joining us today to answer this question is Scott LaMont, CEO of EDSA, a firm that focuses on creating these around the world. In this episode, you'll hear about landscape architecture, something called "deconstructed hospitality" and how this can look through a case study of a project they did recently. There are lessons here for all of us about how to design...

The future may be closer than you think. Today, we're learning about the implications of autonomous transit on hospitality, travel, and the cities we operate in from someone with a unique perspective on it all: Timothy Papandreou , Founder and CEO of Emerging Transport Advisors, and key advisor for the Google X moonshot factory. Follow Timothy on LinkedIn Follow Timothy on Twitter Visit Timothy's website Subscribe to Timothy's newsletter, Riding the S Curve Join the conversation on today's episo...

Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. While he's done it all, he's always on the hunt for how to improve - and today, he shares his latest observations on what makes great hospitality Follow Bashar on LinkedIn Follow Bashar on Twitter Follow Bashar on Instagram Follow Bashar on Facebook Follow Bashar on Tiktok Visit Bashar's website Join the...

In this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality. Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for luxury investments. Zach explains how capital from other sectors is moving into hospitality and creating unique e...