Culture Episodes

Dec. 31, 2025

The Year Ahead in Hospitality: Why People and Culture Will Determine Who Wins - Agnelo Fernandes, Cote Hospitality

Dec. 22, 2025

What It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal - Rob Blood, Lark

Dec. 16, 2025

How Mentorship Drives Retention, Culture, and Leadership at Cote Hospitality - Agnelo Fernandes, Cote Hospitality

Oct. 31, 2025

The Secrets of Modern Luxury Hospitality in London - Eugene Leonard, Hotel Cafe Royal

Oct. 19, 2025

Hospitality as an Engine for Generosity: How Humanitarian Hotels Operates with Excellence & Gives Away 100% of Profits - Chris Green

Oct. 2, 2025

The Hotel Fixer: Turning Around Performance Through Leadership and Culture - Shanell Marinuzzi

July 29, 2025

Building a Workplace People Love: Inside Pacifica Hotels’ Playbook for Reducing Turnover - Scott Roby, Pacifica Hotels

July 22, 2025

The People Side of Data: How We Spend Less Time on Reports, More Time with Guests (And Still Thrive) - Shozib Khan, Spire Hospitality

July 4, 2025

Creating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady

June 3, 2025

The Hotel Owner Who Became a Flight Attendant: Life, Leadership, and the Pursuit of Service with Rachel Vandenberg

May 28, 2025

How Sage Hospitality Enriches Lives Through Culture - Walter Isenberg, Sage Hospitality Group

March 20, 2025

Why Staying in One Company Can Actually Accelerate Your Hospitality Career - Sara Masterson, Olympia Hospitality

Jan. 21, 2025

The Magic Behind citizenM's Success - Michael Levie

Dec. 9, 2024

Stop Fighting Fires: Building a Culture of Problem Solvers in Your Hotel - Adele Gutman

Nov. 20, 2024

The Learning Culture That Drives Our Michelin-Level Excellence in Hospitality - Tim Harmon, Palisades Hospitality Group

Nov. 1, 2024

Sonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta Hotels

Sept. 10, 2024

The Ripple Effect: How Internal Hospitality Transforms Culture - Jennifer Krapp, The Indigo Road Hospitality Group

Sept. 5, 2024

Building A Culture of "Yes" - Micah Solomon

June 12, 2024

How We Build a Culture of Mentorship - Steve Palmer, The Indigo Road Hospitality Group

June 11, 2024

Culture As A Business Model: How We Turn Employee Satisfaction into Profits - Steve Palmer, The Indigo Road Hospitality Group

May 27, 2024

How to Evaluate Culture (And The Big Problem with Automation) - Greg Früchtenicht, Saira Hospitality

April 25, 2024

How to Lead Multi-Generational Hospitality Teams Well - Bob Gilbert, HSMAI

Jan. 15, 2024

Why I Moved from Finance to Building Cultural Competency to Drive Results in Hospitality - Seema Jain

Nov. 3, 2023

The Hotel Culture I Experienced That Cared For People, Enabled Innovation & Earned Media Attention - Adam Wallace