Guest Experience Tech: What I Learned Building, Selling, and Using It

Guest Experience Tech: What I Learned Building, Selling, and Using It - Danica Smith

Show Notes

In this episode, Danica Smith, Founder of MorningStar GX, shares her insights on using technology to enhance guest experience in the hospitality industry. Listen now to learn:

The importance of focusing on guest satisfaction as the ultimate goal of implementing new technology.
The significance of simplicity and clarity in technology adoption and project goals.
The value of beta testing and ensuring the basics of guest experience are covered before implementing advanced tech solutions.
The importance of viewing hotel tech providers as partners (instead of vendors) and the importance of transparency and authenticity in those relationships.
The impact of industry acquisitions on open API strategies and integration challenges.
Practical advice on evaluating potential tech partners and ensuring effective integrations.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands