How "The Great Crossover" is Creating Opportunities in Hospitality Commercial Strategy Now

How "The Great Crossover" is Creating Opportunities in Hospitality Commercial Strategy Now - Kristie Goshow, KSL Resorts

Show Notes
Guest Profile

Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this.

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This episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Kristie Goshow

Chief Commercial Officer

Kristie Goshow brings a diversity of hospitality and travel industry experience to her role as KSL Resort’s chief commercial officer. Her responsibilities at KSL are extensive and include strategy and brand development, marketing and sales demand creation and consumer/guest experience delivery. She also plays an active role in the recruitment, training and development of our top talent.
With 20-plus years of hospitality industry experiences, she has held high-profile hospitality positions around the world, including her prior position as chief marketing officer for Preferred Hotels & Resorts, serving as senior vice president – commercial for Viceroy Hotel Group and working in Dubai as group director of distribution marketing and innovation for the Jumeirah Group.
Determined and tenacious, she has gained a reputation as an innovator and a problem solver – deftly delivering solutions and ideas that make a difference.

In her spare time, she enjoys traveling with her family, real estate and conquering the trails on Big Bear Mountain. She has a passion for the spicier side of life too, as a self-professed expert at making Indian curries from scratch!