Community Episodes

In this episode, Charlie MacGregor, founder of The Social Hub, shares his experience volunteering at a refugee camp and how it impacted his approach to leadership and social responsibility in his hospitality business. Listeners will learn: How Charlie and his team built a pop-up refugee camp and involved the refugee community in running various programs (02:39) The benefits of a community-driven and community-led approach (03:53) How getting off the "CEO pedestal" and personally eng...

In this episode, Brett & Casey McManus, owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on Instagram @Innvestors Listen now to learn about: The Accidental Journey into Hospitality: Brett and Casey discuss their unconventional path. Community Impact: The role of their hotel in the Killington, Vermont community and how they have revitalized the local area through their hospitality efforts. Creating the Ideal Guest Experience: H...

In this episode, Simon Mais, CEO of EOS Hospitality, shares how his company has developed a way to give back to the communities it operates in without reducing the profits of the hotels it manages. Introduction to the Community Impact Program (00:59) - Learn about the 1% impact fee charged to hotel guests and how these funds are allocated for community benefits. Local vs. National Impact (01:10) - Understand the decision-making process behind focusing on local community impact rather than...

In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio. Listeners will learn about: The inception and development of the House Three Thirty training camp program. How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives. The structure and cur...

Karen Whitt is Vice-President Sales and Marketing at The Hartling Group, and in this episode, shares the ways her company is contributing to the community in Turks and Caicos through their mentoring programs aimed at empowering local youth. Listeners will learn about: The Hartling Group's Community Initiatives: Discover how the company integrates community service into their corporate philosophy, focusing on mentoring and motivating young individuals. Empowerment Programs: Karen explains the s...

In this episode, Sabrina Cendral, a hospitality advisor and the former Chief Marketing, Strategy, and Digital Experience Officer for YPO, shares her experience with mentorship and bringing leaders together to support each other. Listen to our other episodes with Sabrina: Trapeze Talks: My Club Med Journey (With Insights For You) The Power of All-Inclusive Hospitality Marketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience Thoughts, questions, suggestions? Send me a text ...

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter to people experiencing homelessness but also empowers them with crucial hospitality career skills that create opportunities for them. You may also enjoy: From Mother Teresa to Creating Opportunities Through Hospitality - Harsha L'Acqua, Saira Hospitality Transforming Ho...

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their "Crafted" program felt as a guest. In this episode, we explore this program redefining hospitality in Northern California. Listeners will learn about: The Philosophy of Place: Discover how Appellation's brand ethos, "place defines us," is brought to life through its Crafted program, emphasizing the importance of local culture and environment i...

In this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community building through creative events. Listeners will learn about: Appellation's Community Focus: Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events. Event Insights: Hear Josiah's thoughts from his participation in an Appellation gardening event this week. Leadersh...

Sponsored by Otelier - the software behind every great host. Sima Patel is the co-founder and CEO of Ridgemont Hospitality, a San Francisco Bay Area-based hospitality development and management company and the founder of Saaheli, a global community committed to educate, engage, and empower women to realize their true potential. In this episode you'll hear what she's learned about empowering others. Do you want your teams to make better decisions and free them up to provide the best hospitality...

Sponsored by Otelier - the software behind every great host. In this episode, Caitlin Ornitz, Vice President of Strategy at Champagne Hospitality, shares how their hotels in France and the Caribbean have become pillars of the communities they operate in. Listen to hear how they do this and get inspired by what it looks like to participate in and celebrate the places you are providing hospitality from. You may also enjoy: Building Sustainable Luxury with Denise Dupré, Founder of Champagne H...

This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, we're joined by Chip Conley - whom many of you know as the founder of Joie de Vivre Hospitality - an early leader in boutique lifestyle hospitality. Chip is the author of Learning to Love Midlife, which we're going to be talking about tomorrow on the podcast - it's up now on the Hospitality Daily YouTube channel - but today, I asked him to share what he learned during his time as Head of Global Hospitality and...

What might it look like to use your hospitality business as a platform for partnerships with others in your community to delight your guests and customers and grow your business? Frank Uffen, Managing Director of Community & Partnerships at The Social Hub (formerly The Student Hotel) and Founder of The Class Foundation, is joining us today to share some insight on this. In this episode, you'll learn how Frank builds community through partnerships, useful frameworks, and some examples of what t...

Michelle Jensen Session is the co-owner of Kensington Investment Group, which owns and manages a mix of commercial and hotel properties. She's also the co-founder of Aquarius Hospitality Solutions, a strategic advisory firm for hospitality. In this episode, Michelle teaches us about community and connection and why they matter so much. Follow Michelle on LinkedIn Learn more about Aquarius Hospitality Solutions Follow Aquarius Hospitality Solutions on LinkedIn Follow Aquarius Hospitality Sol...

Join us as we dive into the inspiring story of Saira Hospitality, a nonprofit organization revolutionizing the way hospitality businesses engage with people and local communities to build careers and thrive together. In this episode, we're talking with Harsha L'Acqua, Founder of Saira Hospitality, to explore the pivotal moments that sparked the creation of a new form of education, bridging the gap between underprivileged communities and the world of hospitality. Listeners will learn about: ...

In this episode, we're learning from Harsha L'Acqua, the founder of Saira Hospitality, about the power of giving and generosity. Harsha shares how her upbringing and her father's work with Mother Teresa shaped her mindset around giving to others, and we discuss the importance of creating opportunities and equality in the world through hospitality today. Follow Harsha on LinkedIn Learn more about Saira Hospitality Learn more about "The Social Credit Card" Donate to Saira Hospitality Join in...

Can hotels be more than just a place to stay? Can hospitality become a driving force for the renewal of places and catalysts for community engagement? Join us as we explore this with Kara Bartelt, General Manager at The Hoxton, Downtown LA. In this conversation, you'll hear what it looks like to provide hospitality and contribute to revitalization on many different levels. You'll learn about the power of adaptive reuse of historic buildings and how projects like these are reshaping places like ...

In this episode, Rachel Humphrey, founder of the Women in Hospitality Leadership Alliance and principal at DEI Advisors, delves into her diverse career journey, from being a trial lawyer to transitioning to the hospitality industry. You'll learn about the importance of collaboration among mission-driven organizations in hospitality, how alliances can amplify efforts and achieve greater results, and the power of diversity in creating representative leadership within hospitality today. Learn ...

We first heard about The Eddy Taproom & Hotel from Tom Luersen, President of Coraltree Hospitality in the episode "Embedding Your Brand In The Community," and today we're doing a deep dive into how they do this in Golden, Colorado by speaking with The Eddy's General Manager, Chris Luersen. We cover: Background on The Eddy [0:27] What we miss when we look at metro areas as one monolith [4:29] A gathering place for the community [5:31] Just a marketing thing? [7:32] Hosting life m...

Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality, which has three historic hotel properties – two in California’s Gold Country and one in Palm Springs. In this episode, you'll learn about the opportunity with historic properties, how to learn the history of a place, and how to re-interpret properties to be both authentic and timeless. If you liked this episode, check out our other episode with Sherry: How We Created An Award-Winning Collection of Restaurants from Scratc...

Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've learned along my career so far, why I started Hospitality Daily, and the opportunities I see for all of us. Follow Steve on LinkedIn Follow The Hospitality Mentor on LinkedIn Listen to The Hospitality Mentor Podcast Subscribe to The Hospitality Mentor Newsletter Join the conversation on today's episode on the Hospitality Daily LinkedIn p...

Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons Hotels and Resorts. In this episode, we speak with Ed Skapinok, the company's chief commercial officer, about the origins of the brand and its unique approach to providing hospitality. Learn more about Appellation Follow Ed on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page.

Today Tom Luersen, President of CoralTree Hospitality, discusses how he thinks about embedding his hotels in their local communities. Follow Tom on LinkedIn Learn more about CoralTree Hospitality Listen to our other episodes with Tom: The Innkeeper Mindset Reimagining Hospitality Careers Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to kn...

In this episode, executive coach Andy Ellwood shares what he's learned about hosting great dinner parties. Listen and learn how to do this in your personal life - and it will help make you a better hospitality professional! Follow Andy on LinkedIn Follow Andy on YouTube Follow Andy on Instagram Visit Andy's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the...