Guest Experience Episodes

Learn from our guests about how to create an experience for your guests that will surprise and delight them so they enjoy their stay with you, tell their friends, and come back as loyal guests.

Aug. 24, 2023

Creating The Madrona, One of the "Best New Hotels In The World" - Cory Schisler

Aug. 17, 2023

Reinventing the Art of Hospitality - Bashar Wali, Practice Hospitality

Aug. 10, 2023

How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco

Aug. 9, 2023

Behind the Scenes Insights from J.D. Power's Hotel Satisfaction Study - Andrea Stokes, JD Power

July 24, 2023

Guest Satisfaction Research And Insights - Neil James, Shiji ReviewPro

July 21, 2023

Barbie Takes Over Vegas: Designing Activations Around Cultural Moments - Brooke Sanchez, Circa Resort & Casino

July 19, 2023

Neighborhood-Based Hospitality - Philippe Zrihen, Ennismore

July 12, 2023

Delivering Luxurious Hospitality - Denise Dupré, Champagne Hospitality

July 10, 2023

The Innkeeper Mindset - Tom Luersen, CoralTree Hospitality

July 6, 2023

Creating Spaces of Belonging - Regitse Rosenvinge

July 3, 2023

What I Learned Traveling Europe - Richard Fertig, Stomp Capital

June 29, 2023

There's No Such Thing as Virtual Hospitality - David Kong, DEI Advisors

June 22, 2023

Designing a Magical Guest Experience with Technology - Martin Soler

June 8, 2023

The Future of Events is More Human - Deanna Vollmer, Questex

May 1, 2023

My journey to leading experience design - Sara Osias, Auberge Resorts