Guest Experience Episodes

Britt Morgan-Saks is the founder of The June and started her career working for Amy Sacco, creator and owner of the legendary Bungalow 8 in New York. In this episode, Britt explains what she learned from Amy and this experience - and how it can guide the way we think about providing hospitality today. Follow Britt on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I s...

David Sax is the author of The Future is Analog, and in this episode, we speak about what we can do to innovate today and prepare for the future. I also encourage you to read the feature article: The future of hospitality is analog Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's is...

Today Ken Barber, co-founder of Wildhaven, explains what he learned from his career in technology about creating experiences people love. Follow Ken on LinkedIn here Learn more about Wildhaven Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? ...

Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments, a hospitality development, and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in Branson, Missouri the summer of 2023. I’m obsessed right now with how collaborations can enable hospitality provi...

Today we’re joined by Jeremy Wells, who is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. I asked him why it seems so many hotels try to offer hospitality like the iconic Ace Hotel did (and does) - but so many miss the mark. While they have cool design and furniture, their lobbies sit empty and the vibe is off. Listen to today’s episode to hear how we c...

Samantha Hardcastle is the founder of The Storied Experience, and yesterday she shared how we can uplevel the hospitality experiences we provide by infusing them with culture. Today, she shares a story of what this looked like for her recently in a cooking class she took while traveling. 👉 What could you add to your guest experience that people wouldn’t expect - but would surprise and delight them? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help ho...

Samantha Hardcastle is the founder of The Storied Experience, and today is sharing some practical advice on how we can uplevel the hospitality experiences we provide by infusing them with culture. 👉 How could you infuse your experiences with more culture? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests. Download our research on how hotels are using da...

Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group. Today, he shares with us how he trained his team to handle a situation that could have turned confrontational - but instead, he would use it to inspire guest loyalty for life. 👉 How can you help your team provide better hospitality today by showing them how to diffuse situations like th...

Today we’re going to hear from Samantha Hardcastle, founder of The Storied Experience, on why every great hospitality experience begins with a concept - and the one question you can ask yourself to refine your concept. 👉 What do you believe? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests. Download our research on how hotels are using data to drive re...

Samantha Hardcastle is the founder of The Storied Experience, a consulting agency that helps hospitality providers go beyond just putting heads in beds to become a destination for creating more enriching experiences. In today’s episode, she shares why you should consider investing in experience. We’re at an interesting point in hospitality today. Demand is still sky-high in many markets, which means many hotels can charge more than they ever have. That’s great but it also means guest expectatio...

I’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something worth talking about. In today’s episode, Richard Garcia, Senior Vice President of Food and Beverage at Remington Hotels, shares a simple amenity that stands out from his travels - and what made it so meaningful. 👉 What’s a creative amenity like this you can offer to surprise and delight your guests? Hospitality Daily is brought to you by HotelOperations.com, which hel...

Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels. Today, he shares with us: * Why he will never cut corners on providing a great guest experience * The tradeoffs he will make to ensure they don’t cut corners * Guest experience expectations pre-pandemic vs today * What providing a great guest experience can look like at various types of hotels * Benefits of delighting your guests 👉 What changes might yo...