Leadership Episodes

Imagine if you had the opportunity to work on a small team with one of the hospitality industry's most legendary leaders. What would you be looking for, and what would you take away from it? Sara Osias is now Head of Experiences at Auberge Resorts Collection, but in this episode shares what stood out to her working with Chip Conley when they were both at Airbnb. You're going to hear a leadership lesson that you can bring into your meetings today to level up your decision-making and make your c...

To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how Sara Osias, Head of Experiences at Auberge Resorts Collection, thinks about this and does this. In case you missed them, be sure to listen to our other conversations with Sara: My journey to leading experience design How I design and deliver experiences for our guests Join the conversation on today's episode on...

In today's episode, Sloan Dean, CEO of Remington Hotels, shares his experience of how ambition affected his relationships with colleagues earlier in his career. Through executive coaching and feedback, he realized he needed to let go of ego and focus on empathy and vulnerability. By changing himself, he was able to achieve success, leading to his current role today as CEO of Remington Hotels. His advice for us today: "If you want to change the world, change yourself." Join the conversation ...

Antonia Korosec is the General Manager of Resort Operations at The Boca Raton - a large property in Florida with five hotels and numerous outlets from fitness to entertainment to restaurants. In today's episode, she explains what remarkable hospitality should look like for guests - but also for team members - and how this guides her leadership style. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday...

Sherrie Carreno started her career with Marriott and worked her way up to become General Manager in that organization before moving to Aimbridge, the world’s largest management company, to open a new hotel in a historic building in downtown San Francisco. From there, she served as area manager in California and Utah before taking her current role as general manager at Wildhaven Sonoma - the top-rated glamping destination in the San Francisco Bay Area. In this episode, she shares how mentoring o...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. Today, he’s sharing with us how he connects with his teams on property as the top operations executive for the company to stay in touch with what’s going on and identify opportunities for improvement. Follow Scott on LinkedIn Feature story: Operating lessons from a top-rated hotel owner Technology must be...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she shares a story from early in her career about a question that one of her mentors asked that's made a big impression on her ever since. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospit...

Hans Pfister, President of Cayuga Collection, explains why he hosted an offsite leadership development event for his teams. Read the blog post (and see photos) Learn more about Cayuga Collection Follow Hans on LinkedIn here Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and...

In previous episodes, we’ve heard from Scott Curran, Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. I wanted to understand more about the culture they’ve developed that earns these impressive guest reviews, so I drove down to Daly City - just south of San Francisco, to meet with Thalia Manzo, General Manager of the Hilton Hampton Inn. Thalia has quickly progressed up the...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. Today, he’s sharing with us what he’s learned about supporting his teams on property. 👉 What practical steps can you take to take care of your teams? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better ser...

Today is International Volunteer Day, and I want you to hear from one of the best leaders I know about what he’s learned from volunteering. Today David Jurcak, President of Grand Hotel on Michigan’s Mackinac Island, shares: * How he got started volunteering in his community * Why he started volunteering * What he learned from the people he worked for 👉 What have you learned from volunteering that shapes the way you provide hospitality today? Hospitality Daily is brought to you this month by...

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today. In today’s episode you’ll learn: * How David’s mom shaped how he thinks about gratitude today * A memorable experience early in his career as a front desk agent * How to make a ...