Leadership Episodes

Antonia Korosec is the General Manager of Resort Operations at The Boca Raton - a large property in Florida with five hotels and numerous outlets from fitness to entertainment to restaurants. In today's episode, she explains what remarkable hospitality should look like for guests - but also for team members - and how this guides her leadership style. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday...

Sherrie Carreno started her career with Marriott and worked her way up to become General Manager in that organization before moving to Aimbridge, the world’s largest management company, to open a new hotel in a historic building in downtown San Francisco. From there, she served as area manager in California and Utah before taking her current role as general manager at Wildhaven Sonoma - the top-rated glamping destination in the San Francisco Bay Area. In this episode, she shares how mentoring o...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. Today, he’s sharing with us how he connects with his teams on property as the top operations executive for the company to stay in touch with what’s going on and identify opportunities for improvement. Follow Scott on LinkedIn Feature story: Operating lessons from a top-rated hotel owner Technology must be...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she shares a story from early in her career about a question that one of her mentors asked that's made a big impression on her ever since. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospit...

Hans Pfister, President of Cayuga Collection, explains why he hosted an offsite leadership development event for his teams. Read the blog post (and see photos) Learn more about Cayuga Collection Follow Hans on LinkedIn here Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and...

In previous episodes, we’ve heard from Scott Curran, Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. I wanted to understand more about the culture they’ve developed that earns these impressive guest reviews, so I drove down to Daly City - just south of San Francisco, to meet with Thalia Manzo, General Manager of the Hilton Hampton Inn. Thalia has quickly progressed up the...

Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest satisfaction in their respective brands. Today, he’s sharing with us what he’s learned about supporting his teams on property. 👉 What practical steps can you take to take care of your teams? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better ser...

Today is International Volunteer Day, and I want you to hear from one of the best leaders I know about what he’s learned from volunteering. Today David Jurcak, President of Grand Hotel on Michigan’s Mackinac Island, shares: * How he got started volunteering in his community * Why he started volunteering * What he learned from the people he worked for 👉 What have you learned from volunteering that shapes the way you provide hospitality today? Hospitality Daily is brought to you this month by...

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today. In today’s episode you’ll learn: * How David’s mom shaped how he thinks about gratitude today * A memorable experience early in his career as a front desk agent * How to make a ...