Leadership Episodes

In this episode, we learn from Terri Haack, Senior Vice President at Lowe, former President of the Terranea Resort, and a trailblazer in the hospitality industry. Terri's career has been marked by resilience, strategic leadership, and a deep commitment to community and service. Her insights are a masterclass in leadership. Listeners will learn about: Authentic Leadership: Discover the importance of staying true to oneself and the impact of authenticity on leadership effectiveness. Serv...

In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's 22 brands and the company's pivotal commercial functions, including customer engagement, technology, sales, marketing, and revenue management. Listen now to hear about: Career Progression: How Chris's diverse roles within the hospitality industry, from waiter to president, equipped him with the necessary skills and understanding to ...

In this episode, Jason E. Brooks, a seasoned hospitality leader, discusses his latest book, "Every Leader Needs Followers." Jason shares his motivation for writing the book, dives deep into the challenges faced by hospitality leaders today, and presents solutions that you can use today. Listeners will learn about: The importance of maintaining your individuality while embracing leadership roles in hospitality. Balancing personal success with team success and the commitment required to achieve...

In this episode, we're joined by David Arraya, an international hotelier, globe trotter, coach, and speaker. Listen now to learn about: Navigating Career Ambitions: The delicate balance between ambition and patience, and how to manage the consequences of career decisions. Building and Maintaining Relationships: Gain insights into the importance of keeping in touch with colleagues and handling professional transitions with grace. Overcoming Distractions: Discover strategies to combat th...

The Broadmoor is the world's longest-running Forbes Five-Star & AAA Five-Diamond resort. In this episode, Ann Alba, Vice President and Resident Manager at The Broadmoor, shares her thoughts on careers, mentorship, legacy, and preparing for the future. Listen to be inspired by the vision she outlines of what excellence in hospitality leadership can look like. You may also enjoy: How We Use History To Delight Guests, Neighbors, and Staff (with Cynthia Leonard, The Broadmoor) This episode is br...

Today, we're getting powerful leadership lessons from an unlikely source: a whitewater rafting trip! Listen to Remington Hospitality President Chris Green share what he learned on the river and how it can make you a more effective hospitality leader. Check out Chris' new book, The River Guide to Leadership. What did you think about this episode? Join the Hospitality Daily community on LinkedIn and share your thoughts. If you care about hospitality, check out the Masters of Moments podcast wher...

This episode is sponsored by Sojern - the #1 marketing platform for hospitality Chris Green is the President of Remington Hospitality. In this episode, he shares what he's learned about the power of curiosity, how this affects culture, and what he's found helpful in hospitality leadership. Check out Chris' new book, The River Guide to Leadership. Let's connect! Join the Hospitality Daily community on LinkedIn Join The Huddle - Hospitality Daily's private membership community Send me...

Today, we're learning from Ralph Grippo, President of Terranea Resort. In this episode, we cover: The importance of making team members feel valued and engaged (and how they do this at Terranea). Strategies for personalizing guest experiences and the role of technology in doing this. The significance of being an integral part of the local community and how Terranea Resort achieves this. Ralph's approach to monetizing every square foot of the resort while ensuring guest delight. The journey ...

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you'll learn how he uses hospitality to create new beginnings for people. Follow Craig on LinkedIn Listen to our other episodes with Craig Watch the documentary: Follow Me, and I Will Be Behind You This episod...

Today Tom Luersen, President of CoralTree Hospitality, shares what he learned from Steve Bartolin, Chairman of The Broadmoor. Follow Tom on LinkedIn Learn more about CoralTree Hospitality This episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are us...

Gilda Perez-Alvarado is the CEO of Orient Express and Group Chief Strategy Officer at Accor. In this episode, she shares career and leadership advice on everything from why you should learn about real estate to why being a global citizen is important to time management to lessons from parenting and creating more inclusive work environments. Join in the conversation on this episode on the Hospitality Daily LinkedIn page here. This episode is brought to you with support from Hireology, the pla...

Michelle Jensen Session is the co-owner of Kensington Investment Group, which owns and manages a mix of commercial and hotel properties. She's also the co-founder of Aquarius Hospitality Solutions, a strategic advisory firm for hospitality. In this episode, Michelle teaches us about emotional awareness and how to navigate differences in personality types thoughtfully. Follow Michelle on LinkedIn Learn more about Aquarius Hospitality Solutions Follow Aquarius Hospitality Solutions on LinkedI...

In this episode, Anthony Melchiorri discusses the state of the hotel industry and the interconnected relationships between owners, real estate investors, brands, and management companies. He emphasizes the challenges faced by the industry, such as rising costs and the importance of working together, along with the need to balance profit-making with preserving the soul of the industry. Anthony highlights the significance of strong relationships between these stakeholders and the impact they will ...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn about what he calls "passion-driven management." Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Listen to our other episodes with Michael: Engaging The Next Generation of Hospitality Talent Immerse In Brand History and Culture To Guide It Forward From Porsches to Bee Colonies: Partnerships for Sustainability and Fun Earth Da...

Do you want to be a more confident, effective leader? In this episode, Mariana Safer and Sara O'Brien share what they've found effective in their career journeys. You'll learn how to become great at leading others by leading yourself first. Follow Mariana on LinkedIn Follow Sara on LinkedIn Visit Sara's website Listen to Sara's podcast: Lead Easy Join in the conversation on this episode on the Hospitality Daily LinkedIn page here. This episode is brought to you with support from Sojern. Fi...

David Kong is the founder and principal of DEI Advisors, a nonprofit organization dedicated to empowering personal success. Previously, he was president and chief executive officer of BWH Hotel Group – comprised of Best Western Hotels & Resorts, Sure Stay Hotels, and WorldHotels – a role he retired from as the longest-running CEO of any major hotel company. In this episode, David talks about removing inefficiency and empowering others. Links: Learn more about DEI Advisors Follow David on L...

John Marsh is co-founder of Marsh Collective, where he oversees $2 billion in real estate around the US as an investor - and hospitality is a big focus in his work. In this episode, you'll learn how hospitality can cause places to thrive, and how thinking holistically about people, place, and capital can provide an advantage. Follow John on LinkedIn Listen to John's personal story on The Fort podcast or on the Permanent Equity podcast Listen to John's podcast Learn more about Marsh Collectiv...

It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia, a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality. In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensures this at Remington. Richard's inspiring talk takes us through the roller coaster of navigating obstacles like short s...

Have you ever asked yourself, "How do I effectively guide my team through change?" If so, this episode is for you. Our guest, Rachel Vandenberg, is not just a hotel owner and operator but also happens to be a leadership coach. We talk about her past experiences and lessons learned from implementing new software in her hotel, making the episode full of insights for change management. Rachel emphasizes the need for communication, transparency, and explaining the 'why' behind changes, and this isn'...

As Mental Health Awareness Month comes to a close, we want to share a heartfelt conversation with the inspiring Michael Hraba, Partner at Waterford Hotels and Inns and an experienced hospitality leader. Michael emphasizes the importance of giving your team perspective and supporting their mental well-being in the workplace. He shares how focusing on positive experiences and interactions in hospitality can alleviate anxieties and insecurities that come with dealing with demanding customers. Joi...

Could prioritizing mental health and wellness could actually make you a better leader and create a thriving work environment? Our guest today, Matt Welle, CEO of Mews, a hospitality technology company, shares his personal journey with mental health and the innovative wellness initiatives he's implemented at his global organization. Listen in as we discuss the importance of resilience in high-pressure environments, and how acknowledging mental health needs can lead to personal growth and succes...

Ever find yourself inspired by the incredible things happening in the hospitality world but unsure if you can achieve the same in your own business? We've got just the person to talk you through this today - Craig Poole, President of Reading Hospitality and three-time Hilton Connie Award winner. Join us as he shares his wisdom on driving change in the industry and empowering the people around you to achieve success. Craig's insights on leadership, doing the right thing, and stepping outside you...

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, we discuss "second chance hiring," leading people, and cultivating a strong culture within your organization. Watch the documentary: Lead me and I'll follow you Join the conversation on today's episode on the Hosp...

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn what inspired him to think about the power of hospitality in a new way. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podc...