People Episodes

People power hospitality. Learn all about how to attract, engage, retain and lead the people you work with to help them thrive in hospitality by listening to our guests talk all about people.

Oct. 3, 2024

How I Empower Emerging Leaders - Jennifer Clay, Appellation

Oct. 3, 2024

How I Hire Great Hotel General Managers - Jennifer Clay, Appellation

Sept. 27, 2024

What Hotel Workers on Strike Told Me in San Francisco - Josiah Mackenzie

Sept. 26, 2024

How "Dynamic Pay" Overcomes Staffing Challenges - Amy Smith and Rachel Paley, The Saratoga Arms Hotel

Sept. 17, 2024

Ritz-Carlton Founder: The Story Behind "Ladies and Gentlemen serving Ladies and Gentlemen" (And Its Power Today) - Horst Schulze

Sept. 10, 2024

The Ripple Effect: How Internal Hospitality Transforms Culture - Jennifer Krapp, The Indigo Road Hospitality Group

Sept. 9, 2024

The Art of Mentorship (Why Hospitality Can't Be Taught Online) - Jennifer Krapp, The Indigo Road Hospitality Group

Aug. 13, 2024

Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

July 29, 2024

The Dark Side To Rapid Promotions in Hospitality - Rob Paterson

July 23, 2024

Why Hotels Need Older Staff - Penny Brown, Burgh Island Hotel

July 22, 2024

This Program Attracts Talent And Cut Turnover to Just 17% - Simon Mais, EOS Hospitality

July 17, 2024

The "Caribbean Hug" Surprised Me, Then Made Me Want To Amplify Authentically Local Hospitality - Nikheel Advani, Grace Bay Resorts

July 16, 2024

Abundance Mindset Mentorship - Nikheel Advani, Grace Bay Resorts

July 11, 2024

Secrets to a 4% Employee Turnover Rate: Here's How We Earned Inc. 500 Best Places to Work Recognition - Lisa Karvellas, Cedar Lakes Estate

June 18, 2024

Rethink Everything: We Can Do Better in Hospitality - Curtis Crimmins, Roomza