People Episodes

People power hospitality. Learn all about how to attract, engage, retain and lead the people you work with to help them thrive in hospitality by listening to our guests talk all about people.

Oct. 29, 2024

How MGM Resorts Transformed Talent Strategies in a Post-Pandemic World - Jyoti Chopra, MGM Resorts

Oct. 16, 2024

Inside IHG’s People Programs: Creating Leaders in Hospitality - Leanne Harwood, IHG

Oct. 7, 2024

Dangerous Blindspots: What Hotel Executives Miss - Adam Zembruski

Oct. 3, 2024

How I Empower Emerging Leaders - Jennifer Clay, Appellation

Oct. 3, 2024

How I Hire Great Hotel General Managers - Jennifer Clay, Appellation

Sept. 27, 2024

What Hotel Workers on Strike Told Me in San Francisco - Josiah Mackenzie

Sept. 26, 2024

How "Dynamic Pay" Overcomes Staffing Challenges - Amy Smith and Rachel Paley, The Saratoga Arms Hotel

Sept. 17, 2024

Ritz-Carlton Founder: The Story Behind "Ladies and Gentlemen serving Ladies and Gentlemen" (And Its Power Today) - Horst Schulze

Sept. 10, 2024

The Ripple Effect: How Internal Hospitality Transforms Culture - Jennifer Krapp, The Indigo Road Hospitality Group

Sept. 9, 2024

The Art of Mentorship (Why Hospitality Can't Be Taught Online) - Jennifer Krapp, The Indigo Road Hospitality Group

Aug. 13, 2024

Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

July 29, 2024

The Dark Side To Rapid Promotions in Hospitality - Rob Paterson

July 23, 2024

Why Hotels Need Older Staff - Penny Brown, Burgh Island Hotel

July 22, 2024

This Program Attracts Talent And Cut Turnover to Just 17% - Simon Mais, EOS Hospitality

July 17, 2024

The "Caribbean Hug" Surprised Me, Then Made Me Want To Amplify Authentically Local Hospitality - Nikheel Advani, Grace Bay Resorts