People Episodes

Today, we're learning from Shelley Brown. We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people. Shelley began her career in hospit...

Hotel Management’s Voice of the Owner survey just came out and showed employee mental health is the #1 most-anticipated challenge for hotel owners and investors over the next 12 months. Today, we’re learning from someone who has built a comprehensive employee benefits program to help address this: Dan Aswell, Senior Vice President of Total Rewards at Remington Hotels. In this episode, you’re going to learn the demographic least likely to receive important mental health support, what Dan offere...

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality. In this episode, you'll hear how to identify and address burnout, how to reenergize yourself, the importance of building resilience - and a couple of quick stories from Alex on experiences that he's had that guide the way that he thinks about mental health in hospitality today. Connect and learn more about Alex: LinkedIn Recover Hospitality CXN Travel Join the conversation on today's episode on the H...

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality. May is Mental Health Awareness Month, and there are few better to speak to both the challenges our industry faces and how to address them than Alex Brown, a hospitality management professional and hotel owner who transitioned to a career in substance use recovery support services. In this episode, you're going to hear what Alex has learned about mental health and advice for owners, operators, and hospital...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters. Listen to Naureen's podcast here: Inspiring Women in Hospitality Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue a...

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss the gender imbalance in hospitality leadership, what Naureen is hearing from women in hospitality around the world, ways to address the imbalance, and how Naureen is doing this through Inspiring Women in Hospitality in its "Inspire Programme" - a peer-to-peer mentoring initiative. Listen to the podcast: Inspiring Women in Hospitality Join the conversation on today's episode on the Hospitality Daily L...

Sloan Dean is the CEO of Remington Hotels. In this episode, he shares the story behind turning around the culture of the company and creating its "Where Passionate People Thrive" employer brand. For more, read Sloan's article: Culture Creates Room To Thrive At Remington Hotels Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality ...

Szilvia Olah is the founder of The Strengths Company and a former Learning & Talent Development leader at Accor and Jumeirah Group. In this episode, she shares the importance of designing the experiences for your new employees, and how she did this at one hotel. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional ...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about diversity, moving beyond buzzwords, and focusing on impact. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subsc...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what it takes to create a culture that's welcoming to the people working with you. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read ...

Donte Johnson is the General Manager and Jason Bass is the Director of Culture and Impact at Revival Baltimore - JDV hotel. In this episode, they talk about what needs to change to attract and retain the right staff. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subsc...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains what he learned by taking a part-time job at the front desk of a local hotel. Follow David on LinkedIn View David's YouTube channel Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospi...

Ernie Tovar was one of the first 50 employees at WeWork and today is a community, hospitality, and operations lead in San Francisco. In this episode, Ernie shares what he learned about hospitality from his own career journey, and how he leads community. Regardless of what type of business you're in, there's something you can learn from this conversation. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tu...

David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in academia, where he was a professor of hospitality management at leading universities. In today's episode, David explains the concept of a "modern elder" developed by Chip Conley and how it guides his coaching and mentoring today. Follow David on LinkedIn View David's YouTube channel Join the conversation on today's episode on the Hospital...

I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here. Run a hotel? Then check out my website HotelOperations.com. Every...

Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he explains how their training academy came to be. Follow Eugenio on LinkedIn Learn more about the Dorchester Collection Academy Learn more about Dorchester Collection Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in ...

Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton, IHG, and Dusit International. After working in these roles, Damon started his own hotel development group, Homage Hospitality, as well as Unflagged Academy, a mentorship platform for the next generation of hospitality leaders. Today, he shares what we might do to make working in hospitality more attractive to more people. Follow Damon on...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today she shares what she’s learned about hospitality leadership and developing what she calls “Team Experience Management.” Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't jus...

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 22 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures. Today, she explains why. Follow Eleanor on LinkedIn Visit Eleanor's website Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a ...

Hans Pfister, President of Cayuga Collection, recently hosted an offsite leadership development event for his teams, and in this episode explains how he planned and hosted the event to encourage sharing best practices. Read the blog post Follow Hans on LinkedIn Join the conversation on today's episode on the Hospitality Daily LinkedIn page. Hospitality Daily isn't just a podcast! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in ...

Today I’m excited to introduce you to Jeremy Wells, who is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group showcase their unique approach to hospitality. He’s also the Managing Partner at Flyover Developments, a hospitality development and investment group, through which he’s preparing to open his new hotel - The Ozarker Lodge - in the summer of 2023. Jeremy started his career in the technology indust...

Today we’re going to look at how we can better show hospitality to our teams, specifically our new team members. Joining us to discuss this is Eduardo Burkard, who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties. Eduardo and I worked together a few years ago, and I asked him to rewind the clock to his first day working at the front desk of a hotel - and what he learned from that experience. 👉 How do you de...

Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Yesterday, we heard about how he hosted a holiday celebration for his team. Today, we’re going to hear more broadly about the philosophy and culture they have that enabled that. * The motto that drives them * Why staff need to feel special * How Joshua does this at his property 👉 How can you treat your team like rockstars? Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality...