Recruiting Episodes

What does it take to select and lead people who can deliver authentic hospitality at the highest level? In this episode, we learn from Jimmy Peña , a private estate manager in Beverly Hills and a former member of the Ritz-Carlton quality audit team, who helped shape service excellence across Forbes 5-Star and AAA 5-Diamond properties. Jimmy shares why hiring for heart and hustle is non-negotiable, how he frames service recovery by training teams to see “opportunity guests” instead of “problem gu...

In this episode, Steven Marais , Vice President of Rooms at Noble House Hotels & Resorts , shares insights on challenges and strategies for recruiting and retaining talent in the hospitality industry, including the importance of creating career paths and a fun work environment. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode ...

In this episode, Abdul Baaghil , co-founder of Harvest Cotton Tail , shares what he's learned about hiring. See our other episode with Abdul: From Ritz-Carlton to Reinventing Hospitality: What I’ve Learned So Far This episode is brought to you with support from Sojern, the leading marketing platform built for hotels. With their fully managed email solution, hoteliers can re-engage past guests, drive direct bookings, and keep more revenue in their pocket through Sojern’s transparent pay-for-perfo...

In this episode, Greg Früchtenicht , Chief Operating Officer at Saira Hospitality , shares how his team is transforming the hospitality hiring process by turning rejections into referrals through Saira Connect, a new initiative designed to help hotels find hidden talent while supporting candidates in their career journeys. Listeners Will Learn: The key challenges hospitality recruiters face with one-click job portals and overwhelming volumes of applications. How rejection emails can be transform...

In today’s competitive hospitality landscape, attracting and retaining top talent has become a strategic advantage. In this special sponsor bonus episode, we're learning from Adam Robinson , CEO of Hireology , about innovative recruiting tactics that can help hotels and hospitality leaders transform their hiring process into a true competitive edge. From refining the application experience to streamlining communications, Adam shares data-backed insights and actionable steps to turn your recruitm...

In today’s episode, we’re joined by Jyoti Chopra , Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, whose inspiring career journey has taken her from the iconic United Nations headquarters in New York to the vibrant world of Las Vegas hospitality. Jyoti’s path is anything but typical—starting as a journalism student surrounded by international diplomats, she eventually found her way into the hospitality industry, where she now leads MGM’s initiatives in human res...

This episode is brought to you with support from Hireology . Check out our free masterclass: How To Hire Great People, Faster. In this episode, Jason Himber , CEO of MINA Group , shares why a lack of strong, developed leaders is compounding staffing challenges in the hospitality industry and reveals his unique strategies to build a pipeline of empowered, adaptable leaders essential for driving success. Listeners will learn: Why traditional approaches to leadership aren't working in hospitality. ...

In this episode, Christopher Hunsberger , co-founder and chief operating officer of Appellation - and former Chief People Officer at Four Seasons Hotels and Resorts - shares his insights on recruiting top talent and how building strong relationships, leveraging tools like LinkedIn, and crafting compelling story-driven job descriptions have helped him attract some of the best in the business. Listeners will learn: The importance of treating people as you'd want to be treated and maintaining posit...

In this episode, Wayne Boatwright shares his powerful story of redemption and his challenges while reentering society and the workforce. Listeners will learn: How Wayne's life took a dramatic turn to spending time in San Quentin, one of California's most notorious prisons (00:21) The challenges Wayne encountered when trying to find housing and employment after being released from prison (27:06) Wayne's experience working in the hospitality industry (32:13) The importance of meeting formerly inca...

This sponsored episode from Hireology is a masterclass on hiring from Adam Robinson , CEO of Hireology, who shares his extensive knowledge on hiring great people faster in hospitality. Listeners will learn: Market Insights: Understand the market trends affecting hiring in hospitality, including demographic shifts and the increasing demand for flexible work arrangements. How to Create Effective Job Descriptions: Learn how to craft compelling job descriptions that highlight flexibility, career gro...

Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair in San Francisco - and hear from some of these hiring managers about what they are seeing and hearing and how they are making the case for working in the hospitality industry. Thoughts, questions, suggestions? Send me a text message Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe ...

In this episode, we're joined by Anthony Melchiorri, host of the new show " Hotel All-Stars ." Anthony shares his knowledge of hiring in the hospitality industry, the essential qualities for success, and effective leadership in today's hotel landscape. Listeners will learn: Anthony's insights on the magic of working in hospitality and what it takes to succeed in this dynamic field. The importance of emotional intelligence and a service-oriented mindset in hospitality roles. Strategies for hiring...

Join us as we dive into the inspiring story of Saira Hospitality , a nonprofit organization revolutionizing the way hospitality businesses engage with people and local communities to build careers and thrive together. In this episode, we're talking with Harsha L'Acqua , Founder of Saira Hospitality, to explore the pivotal moments that sparked the creation of a new form of education, bridging the gap between underprivileged communities and the world of hospitality. Listeners will learn about: The...

What does it take to hire the best executive talent in hospitality today? Joining us to answer this question today is Alison Harrigan , Senior Client Partner in the Hospitality & Leisure Practice at Korn Ferry - which is one of the top executive search firms in the world. She's an expert in the area of executive talent in hospitality and focuses on helping hotel brands, ownership and operating companies find and recruit C-Suite leaders. Over the last 9 years, Alison has placed over 200 executi...

Nina Kleaveland is the CEO and co-founder of Lanyard, and in this episode, she shares what she's doing to help hospitality providers attract and retain talented people by offering housing. Follow Nina on LinkedIn Learn more about Lanyard Nina is also the founder of Female Founders in Hospitality, and I encourage you to listen to our conversation about that here . This episode is part of our series on recruiting . Some other episodes on this you may enjoy are: Recruit Standout People to Build a S...

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn how he thinks about recruiting, the perceptions we need to change, the global opportunities and diverse career paths available in hospitality, and strategies for attracting talent. Follow Michael on LinkedIn Learn more about the InterContinental Mark Hopkins Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't j...

In this episode, Zoku Director of Concept and Brand, Veerle Donders , shares how they think about recruiting people into their organization. Listen to our other episodes with Veerle Follow Veerle on LinkedIn Learn more about Zoku Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't just a podcast ! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issu...

Robin Coleman is a National Account Manager with Carver Hotel Group , and in this episode, you'll learn how she invites others into a career in hospitality - and why she's so focused on the multi-dimensional nature of the people she works with. Follow Robin on LinkedIn Learn more about Carver Hotel Group Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't just a podcast ! Every morning - Tuesday through Friday - I summarize the stories you ne...

Szilvia Olah is the Founder of The Strengths Company , and in this episode, you'll learn about "talent blindless" and how you can live like a recruiter. Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't just a podcast ! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here .

Dr. Peter Ricci is the Director of the Hospitality and Tourism Management program at Florida Atlantic University (FAU), and in this episode, we discuss recent research on career views in hospitality - and you'll learn why he's so focused on this, the trends he's seeing, and his advice for you. Read the research: What people (really) think about working in hotels today Follow Peter on LinkedIn Learn more about FAU's Hospitality Program Join the conversation on today's episode on the Hospitality D...

In this episode, Chip Rogers , President & CEO of the American Hotel & Lodging Association (AHLA), shares what he's seeing in hospitality today, the career opportunities that are emerging, and what AHLA is doing to support the industry. Read the research: What people (really) think about working in hotels today Follow Chip on LinkedIn Learn more about AHLA Learn more about AHLA's apprenticeship program Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality ...

In this episode, Matt Gorman , Chief Revenue Officer at Upshift , discusses the results of our recent survey on how people outside the industry view a career working in hotels and shares his perspective on what's happening in the job market today. Read the research: What people (really) think about working in hotels today Follow Matt on LinkedIn Learn more about Upshift Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't just a podcast ! Ever...

In this episode, Amanda Gray , Chief Human Resources Officer at Remington Hospitality , and Raul Moronta , Chief Commercial Officer at Remington Hospitality , discuss the results of our recent survey on how people outside the industry view a career working in and with hotels - and talk about the initiatives that Remington is doing now to support their people and create more opportunities for everyone. Read the research: What people (really) think about working in hotels today Follow Amanda on Li...

Read the research: What people (really) think about working in hotels today Join the conversation on today's episode on the Hospitality Daily LinkedIn page . Hospitality Daily isn't just a podcast ! Every morning - Tuesday through Friday - I summarize the stories you need to know as a hospitality professional in a short email. Read today's issue and subscribe here .