Strategy Episodes

Sept. 6, 2024

Success Secrets from Top Hospitality Leaders - Micah Solomon

Aug. 27, 2024

Our Vision: Hospitality Can Be More - Dina Belon, Staypineapple Hotels

Aug. 22, 2024

Resiliency & Preparing for Anything - Ernest Lee, citizenM

Aug. 22, 2024

Applying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM

Aug. 20, 2024

The Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler

Aug. 13, 2024

Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

Aug. 12, 2024

Do We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta

Aug. 12, 2024

Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

Aug. 7, 2024

The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]

July 31, 2024

Does TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels

July 30, 2024

This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels

July 14, 2024

How We Provide Fully Integrated, Transformational Experiences - Tony Greenberg, SingleThread

May 31, 2024

Lessons From The Caribbean: How To Thrive Through Expansion - Sloan Dean, Remington Hospitality

May 14, 2024

The Power of All-Inclusive Hospitality - Sabrina Cendral

May 8, 2024

How We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa