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Strategy Episodes

Aug. 12, 2024

Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

Aug. 7, 2024

The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]

July 31, 2024

Does TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels

July 30, 2024

This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels

July 14, 2024

How We Provide Fully Integrated, Transformational Experiences - Tony Greenberg, SingleThread

May 31, 2024

Lessons From The Caribbean: How To Thrive Through Expansion - Sloan Dean, Remington Hospitality

May 14, 2024

The Power of All-Inclusive Hospitality - Sabrina Cendral

May 8, 2024

How We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa

April 15, 2024

Why Luxury Hospitality Matters (To Everyone) - Ashish Verma, Hyatt

March 5, 2024

How To Think 10 Steps Ahead, Solve Hard Problems With Strategy, And Stand Out - Caitlin Ornitz, Champagne Hospitality

Feb. 14, 2024

How I Stay Connected To Cultural Trends That Matter - Kristie Goshow, KSL Resorts

Feb. 5, 2024

Think Differently About Hospitality To Get Different Results - Phil Hospod, Dovetail + Co

Jan. 24, 2024

How To Stand Out And Succeed: What I've Learned About Hotel Brands And What I See Happening Now - Professor Chekitan Dev, Cornell University

Dec. 17, 2023

The Power of Travel: Advocacy, Challenges, and Opportunities for Hospitality - Geoff Freeman, U.S. Travel Association

Dec. 14, 2023

How We Make More Money by Questioning Everything - Alastair Thomann, Generator and Freehand