Episodes

Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer experience." Listeners will gain insights on: The Importance of Leadership: Understand what makes a great GM and how their leadership can significantly impact hotel performance. Cultivating a Culture of Excellence: Learn strategies to anticipate guest needs, exceed expectations, and create memorable experiences. Role of Technolo...

Anna Marie Presutti, Vice President and General Manager of Hotel Nikko San Francisco, and David Arraya, a seasoned general manager with a background in managing hotels across continents, discuss the intricacies of navigating, managing, and leading within diverse cultural environments in the hospitality industry. Listen now to learn: Effective strategies for navigating cultural diversity in hospitality The importance of humility and adaptability in leadership Practical tips for integ...

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to be a guest favorite (it's a TripAdvisor Traveler's Choice award winner, among other accolades). Stay tuned to hear what this is - and how you can use it to delight your teams and guests alike. Music by Clay Bassford of Bespoke Sound: Music Identity Design ...

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode explains a misconception she used to have about what the role of a hotel general manager entailed - and how the opportunity may be bigger than you think. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode shares advice she received early in her career that has served her well and how she leads the culture she does at her hotel. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San Francisco Travel. In this episode, you'll hear why she serves in this capacity and how her own experience has been running one of San Francisco's best hotels. Regardless of where you're based, there are lessons for you here on what it takes to be a voice of leadership and change for your city or destination. Music by Clay Bassford of Be...

Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She has been recognized as one of the most influential leaders in the hospitality industry and has been on the San Francisco Business Times' "The Most Influential Women in the Bay Area" for nine consecutive times - among other accolades. We will be learning a lot about leadership, culture, and hospitality from Anna Marie this week, but in this episode, I want you to hear her story of how she got started in ho...

I'm planning to make two changes to this podcast moving forward and would love your feedback: Email me: josiah@ [hospitalitydaily] Leave me a message here on the podcast website (hit the microphone button in the bottom right to leave me a voicemail) Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a small bed & breakfast in England and then went on to eventually work in strategy and innovation at IHG before building a hospitality mentorship community and then today leading travel and hospitality for Stripe. (See our other episode: Making payments more hospitable) In this episode, you'll hear us cover a wide range of topics, including:...

In this episode, you'll hear me talk with Ed Skapinok, Chief Commercial Officer at Appellation, about something that's been on my mind recently: the role of operations in success in hospitality. Listen to me share my thoughts on this, and then get his take - which I found interesting because he doesn't have operations in his job title but cares deeply about building a thriving hospitality business. More episodes with Ed: Culinary-Forward Luxury Hospitality Reimagining Hospitality Through Te...

In this episode, we're joined by Bob Gilbert, the President and CEO of HSMAI, who shares his thoughts on one of the key trends covered in HSMAI's 2023 -2024 HSMAI State of Talent Report: leading a multigenerational workforce well. Listeners will learn about: Effective Leadership: Strategies for leading a workforce that includes Baby Boomers, Gen X, Millennials, and Gen Z. Leveraging Experience: How to tap into the wisdom and expertise of older workers, particularly those aged 65 and above. G...

Bob Gilbert is the President and CEO of HSMAI, the largest hospitality sales and marketing professional society in the world. In this episode, we explore the evolution of the hospitality industry and the pivotal role of HSMAI in shaping the careers of professionals in this field. Listeners will learn about: HSMAI's Mission: The core objectives of the Hospitality Sales and Marketing Association International and how it has remained a cornerstone for industry professionals. Adapting to C...

Jason Kycek - Senior Vice President of Sales and Marketing - and his teams at Casa de Campo Resort & Villas - turned around the performance of their resort business, with revenue soaring by 86%. In this conversation, you'll learn more about this property, what wasn't working, and the changes they made to achieve this growth. Regardless of whether you work in sales, marketing, revenue, or operations, there are lessons for everyone in hospitality in this episode. This episode is brought to you w...

Kurien Jacob is Partner and Managing Director at Highgate Tech Ventures. In this episode, you'll hear why Highgate - one of the leading hospitality investment and management companies - is investing in hotel technology, the challenges he's seen, and his advice for overcoming those challenges to succeed in hospitality today. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. Y...

Peter Fabor is the CEO of surfoffice.com and a hotel technologist and entrepreneur. In this episode, we break down the high-level concepts of AI and bring them into the practical realm of the hospitality industry. Whether you're a hotel general manager, a marketer, or someone involved in hotel operations, this episode is packed with insights on how AI can streamline your work, enhance guest experiences, and give you a competitive edge. Listeners will learn about: The concept of a custom GPT an...

Dan Rosenbaum is Vice President of Global Marketing at San Francisco Travel, and in this episode of San Francisco Sundays, you'll hear about how he got started in this, what drew him to this work, and how AI is helping him today. Regardless of where you work, there are lessons here for becoming a better communicator and champion of the places we're in - because, after all, that's the foundation of everything we do in hospitality. This episode is brought to you with support from Sojern. I teamed...

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their "Crafted" program felt as a guest. In this episode, we explore this program redefining hospitality in Northern California. Listeners will learn about: The Philosophy of Place: Discover how Appellation's brand ethos, "place defines us," is brought to life through its Crafted program, emphasizing the importance of local culture and environment i...

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality and reimagining hospitality through technology. In this episode, we explore the rapid developments and strategic decisions shaping Appellation into a standout name in the hospitality industry. Listeners will gain insights into: Appellation's Expansion: Learn about the brand's growth through new construction and acquisitions. Technology and Personalization: Discover how ...

With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of what makes a strong brand and how it transcends beyond mere logos to encompass every aspect of your hospitality business. What You'll Learn: The True Meaning of Branding: Discover why branding is more than just a logo and how it represents the personality and values of you...

Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its technology to empower its teams and enhance guest experiences. Listeners will learn about: The Importance of Technology in Guest Services: Discover why Staypineapple is committed to a tech-forward approach behind the scenes while maintaining personal guest interactions. Selecting the Right Tech Stack: Understand the rigorous select...

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you'll hear the practical steps his team takes to ensure each guest receives a personalized and exceptional experience. Listeners will learn about: The importance of a tailored guest experience in luxury hospitality. The role of a Guest Experiences Manager (GEM) in coordinating and synchronizing the efforts of various departments. The meticulous process of guest arrival, from per...

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, he shares what truly defines luxury in the hospitality industry. Listeners will learn: The Essence of Luxury: Understand the importance of creating exceptional and personalized experiences for guests that go beyond the conventional definitions. Rejecting Mediocrity: Hear the significance of not settling for mediocrity, both professionally and personally, and the potential we have ...

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you will gain valuable knowledge from Ashish's extensive experience in the hospitality industry, learning about the key influences and lessons that have shaped his successful career. Listeners will discover: The importance of cultural roots in hospitality and how Indian traditions have influenced Ashish's approach to guest service. The significance of attention to detail and focus...

In this week's episode of San Francisco Sundays, we're talking with Dina Belon, President at Staypineapple Hotels, whose property here is a TripAdvisor Traveler's Choice award winner for San Francisco. Listen to hear the story of how they began working with this property, improved it, and used the hotel to welcome people to our beautiful city. This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger gues...