Episodes

I asked Dylan Beaumont about a hotel that inspired him recently, and he said 11 Mirrors Design Hotel in Kyiv. “If hospitality is about showing warmth, comfort, and a home away from home, they're doing it better than anyone else.” “There is heroism in providing service when no one would expect you to do it.” This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comJoin the conversation on today's episode o...

Dylan Beaumont is a general manager at a hotel in Eugene, Oregon. I’ve followed him for a while on social media, and recently had the chance to speak with him about how he thinks about providing exceptional hospitality. In his view, great hospitality is rooted in taking the time to interact with guests, listen to them, and influence their day. Sounds great, right? But I wanted to know more and asked him what gets in the way of providing hospitality like this. “It could be anything going on in...

Yesterday, Adele Gutman shared the story about how her hotels topped guest satisfaction lists - and today she explains more about how to think about the guest review scores for your properties. Hospitality Daily is brought to you by HotelOperations.com, which shows you how to empower your teams to deliver results. Check out the recent guide to using LinkedIn to attract talent, tell your story, and create opportunities. This is a public episode. If you would like to discuss this with other subs...

Adele Gutman and her team at The Library Hotel Collection achieved some pretty extraordinary results: * Their 4 hotels in NYC earned placement in the top 4 spots on TripAdvisor in a city with hundreds of exceptional hotels * Their Aria Hotel in Budapest was the #1-rated hotel in the world on TripAdvisor in 2017, out of more than a million accommodations on the platform * The Library Hotel Collection as a whole had the highest overall online review scores in the world according to a brand stud...

Remember this photo that went viral recently? Part of the reason it went viral is the experience many feel in the hospitality industry of being burned out after years of stress. Adele is on a mission to help hospitality providers get to the root of what’s causing this stress and turn the situation around. In this episode, Adele shared her perspective on what it takes to create a culture where hospitality teams can thrive - and shares a story of what she learned about this from a recent hotel ...

“Good isn’t good. Only great is good.” That’s the message from Adele Gutman, who used to run sales, marketing, and revenue for The Library Collection in New York, and worked with owner Henry Kallan and their teams to achieve the incredible result of placing all 4 of their hotels in the top 4 spots of TripAdvisor’s list of hotels in New York City with the highest guest satisfaction. In this episode, Adele shares: * Why “good isn’t good - only great is good” * The profitability of loyal guests...

I’ve wanted to do something a little different here for a while, and today I’m excited to let you know we’re turning this into a daily email + podcast combo. Each day, we’ll be sharing one new idea you can put to work immediately to delight your staff, guests, and community. Listen to the trailer above for some context on what you can expect from this moving forward. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.ho...