Episodes

This episode is brought to you with support from Ecodrive - which is helping hospitality companies cut housekeeping costs. Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and he didn't get to where he is today by thinking the same as everyone else. In this episode, you'll hear some common misconceptions that cause businesses to lose the magic of hospitality and the opportunities that excite him the most now. Let's ...

Dr. Romie Mushtaq is a board-certified physician and one of the most fascinating people I've met in hospitality. After spending six years as the Chief Wellness Officer at Evolution Hospitality, she moved to Great Wolf Resorts to be their Chief Wellness Officer - and in this episode, you're going to learn how she takes care of the people providing hospitality....with plenty of lessons for you and your hospitality business. Learn about Dr. Romie's book, "The Busy Brain Cure" Listen to our other e...

This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, Chip Conley joins us to talk about his new book, Learning to Love Midlife, and what he's doing now as the co-founder of the Modern Elder Academy. You may also enjoy our other episode with Chip - What I Learned At Airbnb About Hospitality - or our entire conversation on YouTube. Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel her...

This episode is sponsored by Sojern - the #1 marketing platform for hospitality Today, we're joined by Chip Conley - whom many of you know as the founder of Joie de Vivre Hospitality - an early leader in boutique lifestyle hospitality. Chip is the author of Learning to Love Midlife, which we're going to be talking about tomorrow on the podcast - it's up now on the Hospitality Daily YouTube channel - but today, I asked him to share what he learned during his time as Head of Global Hospitality and...

Yesterday, we heard Terranea Resort President Ralph Grippo talk about how they monetize every square foot of their property through programming, activities, and events. It's also what makes this property so special as a guest - something I felt as they hosted me last week. In this episode, you're going to hear more about what they're doing and how they're doing it from their Resort Activities Operations Manager, Henry Cox. This episode is brought to you with support from Sojern. I teamed up w...

Today, we're learning from Ralph Grippo, President of Terranea Resort. In this episode, we cover: The importance of making team members feel valued and engaged (and how they do this at Terranea). Strategies for personalizing guest experiences and the role of technology in doing this. The significance of being an integral part of the local community and how Terranea Resort achieves this. Ralph's approach to monetizing every square foot of the resort while ensuring guest delight. The journey ...

Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this. Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel here Join The Huddle - Hospitali...

Storytelling is foundational to how Paul Coury, the Founder and CEO of Coury Hospitality, thinks about hospitality. In this episode, you'll learn why and how they do this. Listen to our other episode with Paul: How We Co-Created A Hot New Club With Kansas City Jazz Legend Lonnie McFadden Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel here Join The Huddle - Hospitality Daily's private membership community Send me a...

Paul Coury is the Founder and CEO of Coury Hospitality, and in this episode, shares the story of creating Lonnie's Reno Club. There are so many lessons here for you wherever you are in the hospitality business - from developing relationships to thinking creatively to monetizing your space well. Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel here Join The Huddle - Hospitality Daily's private membership community Send me...

Dr. Romie Mushtaq is a board-certified physician who brings together more than two decades of leadership in neurology, integrative medicine, and mindfulness. Her first book, "The Busy Brain Cure" was published by Harper Collins in January 2024. Dr. Romie serves as Chief Wellness Officer for Great Wolf Resorts and, in this episode, explains how you can take care of yourself - and your teams - as a hospitality leader. Follow Dr. Romie on LinkedIn Follow Dr. Romie on Instagram Follow Dr. Romie on ...

What might it look like to go beyond talking about people being at the heart of hospitality to showing that through communication and design of all types? In this episode, you'll hear Ben Pundole, Executive Vice President of Brand, Culture, and Experience at PUBLIC Hotels, talk about what remarkable hospitality is to him, how a recent trip brought this to life, and how he's doing this with this digital media brand, A Hotel Life. Check out my other episode with Ben: Creating Alchemy with Ian Sch...

Strawberry used to be known as Nordic Choice Hotels but went through a transformation to think much more expansively about hospitality. You may remember Carl Oldsberg talking about this a few months ago. In this episode, I want you to hear how Kari Anna Fiskvik brought everything she learned from technology leadership roles in the music, publishing, and fashion industries to Strawberry - where she became their Senior Vice President of Technology and is building the infrastructure that allows th...

Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding. In this episode, you'll hear what he sees in the market today - and how you and your brand can stand out. Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel here Join The Huddle - Hospitality Daily's private membership community Send me a message if you'd like to appear on the show or if you have any ...

Today, I'm joined by Florian Montag from the SMACK podcast, and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. Let's connect! Engage with the Hospitality Daily community on LinkedIn Subscribe to the Hospitality Daily YouTube channel here Join The Huddle - Hospitality Daily's private membership community Send me a message if you'd like to appear on the show or if you have any questions Advertise on Hospitality Daily Musi...

If you're working in hospitality - anywhere from the front lines of a hotel to investing in hotels, you know just how big of a role brands play. They are much more than just the name on a building or flag outside, but guide everything from the amenities on site to how the business is run to the technology used and the commercial strategy. Because of all of this, the brand you choose matters a lot if you work in hospitality - both for your career and for the financial success of your business....

A few months ago, Meg Kennedy and Rob Blood joined us to talk about how they built Lark Hotels - and you loved it: it was one of the top 3 episodes last year. I wanted to bring them back today to talk about their experience with hotel development and investment because I want us all to learn more about this area so we can become more effective in the way we provide hospitality. Let's connect! Engage with the Hospitality Daily community on LinkedIn Join The Huddle - Hospitality Daily's pri...

Jagruti Panwala has a fascinating story of reaching the highest levels of success in hospitality, from being the President & CEO of a hotel ownership group to becoming the chair for AAHOA to her work today on the board of directors for AHLA. You can watch our entire conversation on the Hospitality Daily YouTube channel, but a recurring theme throughout her story was her emphasis on relationship building. I want you to listen to her talk about this today because wherever you are in hospitality,...

Ben Pundole, a long-time collaborator with Ian Schrager, currently serves as the Executive Vice President of Brand, Culture, and Experience at PUBLIC Hotels. In this episode, you'll hear the insights Ben learned from Ian on delivering remarkable hospitality, and how this has evolved over time. Follow Ben on Instagram Visit A Hotel Life Let's connect! Engage with the Hospitality Daily community on LinkedIn Join The Huddle - Hospitality Daily's private membership community Send me a me...

If hospitality is all about making other people happy, how do you support and inspire your teams as they do this? In this episode, Bill Walshe, the former CEO of Viceroy Hotel Group and current strategic advisor and keynote speaker, shares what he calls "Prideology" - a philosophy he learned is essential for anyone in hospitality to understand and live by. Follow Bill on LinkedIn Visit Bill's website Watch Bill's TED talk: A Roadmap of Pride Listen to our other episode with Bill: Creating A ...

Would you like to get more media attention and attract more guests and staff to your properties? If so, you're in for a treat because today we're joined by Michelle Heston, Executive Regional Director of Public Relations for Fairmont Hotels & Resorts and the Vice Chair of the Visit California PR Committee. In this episode, you'll learn what she's learned about hospitality, partnerships, getting media attention, working with influencers, and much more. Let's connect! Engage with the Hospitality...

Jeremy Wells is a thought leader in independent hospitality, the author of two books - Future Hospitality and Indie Hotel - and a partner at Longitude°, a branding and experience design consultancy that some of the coolest hospitality concepts in the world turn to for guidance. A few years ago, he got into the world of hotel investment and now owns The Ozarker Lodge. In this episode, you'll hear how this has shaped his perspective on hospitality. Let's connect! Engage with the Hospitality...

From a background in finance to executive leadership roles at Marriott, Seema Jain saw the power of cultural competency at work. Now the Founder and CEO of Seva Global, Seema teaches us in this episode what cultural competency is, how to develop it - and the power it has in any hospitality business. Let's connect! Engage with the Hospitality Daily community on LinkedIn Join The Huddle - Hospitality Daily's private membership community Send me a message if you'd like to appear on the sh...

I recently had an incredible stay at the Stanford Inn in Mendicino - a small town on the northern California coast - and one of the things that stood out to me was their thoughtful approach to nutrition and wellness - not only in their food and beverage offerings but in the education and programming they offered. We're joined today by Sid Garza-Hillman, the Wellness Programs Director at the Stanford Inn, to learn about this and the opportunity it might present for you. In this episode, you...

Want to provide hospitality beyond the walls of your property through activities and programming that both serves your guests and the community at large? Annex Hotel Chief Operating Officer Ryan Killeen shared how they're doing this through a social run club they host in Toronto: The Slowpokes. To learn more, I sat down with the founders of Slowpokes, and in this episode, you'll hear from them what it takes to start a community-driven program like this - and how to host it as a hospitality prov...