Authentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London
In this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares what she has learned about building a career and leading as herself.
Charlotte explains how her sales and marketing background prepared her to become a GM, why trusting her team shapes the guest experience, and how she balances ambition with family life. She also shares what hospitality needs to change to support women’s progression and why kindness belongs in even the most difficult leadership conversations.
Read Emily’s original Hertelier article: Charlotte Weatherall, General Manager of Corinthia London, on Authentic Leadership and Why Kindness Wins.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
00:00 - Introducing Charlotte Weatherall
01:05 - Finding a Place in Hospitality
05:22 - Helping Employees See a Career Path
07:24 - Navigating the Early Career Challenges
12:38 - Knowing When to Change Jobs
16:07 - Moving From Sales and Marketing to GM
19:10 - Building Trust Through Team Empowerment
22:19 - Coming Out and Leading With Empathy
29:47 - Balancing Motherhood and Hotel Leadership
31:59 - Balancing Presence, Impact, and Ambition
35:42 - Setting Boundaries and Managing Overwhelm
40:04 - Creating Transformation Through Spa and Wellness
45:59 - Creating a Sense of Place With Flowers
48:10 - Navigating London’s Luxury Hotel Market
53:58 - Supporting Women’s Progression Into Leadership
57:49 - Finding Role Models for Work and Life
01:00:56 - Leading Comfortably as Yourself
01:03:07 - Moving Beyond Apologies at Work
01:04:43 - Asking for Your Next Opportunity
01:06:24 - Bringing Kindness to Difficult Conversations
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