Sept. 15, 2026

Authentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London

Authentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London

In this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares what she has learned about building a career and leading as herself.

Charlotte explains how her sales and marketing background prepared her to become a GM, why trusting her team shapes the guest experience, and how she balances ambition with family life. She also shares what hospitality needs to change to support women’s progression and why kindness belongs in even the most difficult leadership conversations.

Read Emily’s original Hertelier article: Charlotte Weatherall, General Manager of Corinthia London, on Authentic Leadership and Why Kindness Wins.

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Chapters

00:00 - Introducing Charlotte Weatherall

01:05 - Finding a Place in Hospitality

05:22 - Helping Employees See a Career Path

07:24 - Navigating the Early Career Challenges

12:38 - Knowing When to Change Jobs

16:07 - Moving From Sales and Marketing to GM

19:10 - Building Trust Through Team Empowerment

22:19 - Coming Out and Leading With Empathy

29:47 - Balancing Motherhood and Hotel Leadership

31:59 - Balancing Presence, Impact, and Ambition

35:42 - Setting Boundaries and Managing Overwhelm

40:04 - Creating Transformation Through Spa and Wellness

45:59 - Creating a Sense of Place With Flowers

48:10 - Navigating London’s Luxury Hotel Market

53:58 - Supporting Women’s Progression Into Leadership

57:49 - Finding Role Models for Work and Life

01:00:56 - Leading Comfortably as Yourself

01:03:07 - Moving Beyond Apologies at Work

01:04:43 - Asking for Your Next Opportunity

01:06:24 - Bringing Kindness to Difficult Conversations