How I Led our Hotel to #1 on TripAdvisor & Condé Nast's Hot List - Jennifer Curtin, The Beatrice
Jennifer Curtin is the General Manager of The Beatrice hotel in Providence, Rhode Island. Discover the innovative strategies and thoughtful leadership that propelled The Beatrice to the top of TripAdvisor's rankings for Providence and earned it a spot among the best hotels in the Northeast, according to Condé Nast Traveler.
Listeners will learn about:
- The importance of prioritizing team care to enhance guest experiences.
- Jennifer's unique approach to hiring and nurturing talent within the hospitality industry.
- The role of communication in building a cohesive and motivated team.
- Creative amenities that set the Beatrice Hotel apart and how partnerships with brands like Dyson and Therabody enhance the guest experience.
- The significance of community relationships and how they contribute to the success of a hotel.
- Jennifer's vision for the future of the Beatrice Hotel.
Tune in to gain valuable insights into the world of luxury hospitality management and leave with actionable ideas to elevate your own hospitality business.
This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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